Network Engineering

Position Description:

Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .

Job Title: Network Engineering
Position: Network Engineering

Experience: 5 - 7 yrs

Category: IT Infrastructure

Main location: Mumbai / Bangalore

Position ID: J1025-1713

Employment Type: Full Time

Qualification: Bachelors degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description:
Responsibilities:
Responsible for the delivery of a range of Trader Voice and Voice Recording services into the Company. Primarily this involves operations controls project delivery.
Manage the technology ensuring that it has maximum availability and it is maintained at an appropriate technical level for support and maintenance purposes.
Knowledge distribution across regions.
Management and monitoring of Voice and Voice Recording infrastructure.
Perform daily ready for business checks.
Voice Systems support:
o IPC Unigy
o Cisco Voice
o MS Teams Voice
Voice Recording Systems support:
o Nice NTR and NTRX
o Verint Verba
Troubleshooting any Voice & Recording related issues.
Collect metrics for third Line escalation
Create reports for Voice Recording Operations and Senior Management teams
Create reports for Voice Recording Operations and Compliance/Litigation teams
Adhere to Internal Controls and procedures
Ensure deadlines and SLA are met
Collaborate with members of the Voice Recording Operations team in other Regions to ensure a continuous effort in resolving issues and knowledge sharing

Technical & Behavioral Competencies:
5 Years experience in a similar Trading Voice Support Role.
In depth knowledge of Voice Recording Systems:
o NICE NTR/NTR-X
o NICE FUSION
o VERINT VERBA
General knowledge of Voice Systems:
o IPC UNIGY Version 5.5
o Cisco CUCM v15
o MS Teams Voice
Good understanding of Windows servers
General knowledge of Private wires and Hoot Networks
Professional experience documenting planning and managing platforms through their life cycle
Understanding of Compliance regulations (MiFID DODD-Frank etc.)
Excellent problem-solving skills
Excellent customer-service and interpersonal skills
Excellent communication skills
Ability to prioritize along with good time management skills
Ability to collect and analyse Systems Trace Logs
Ability to work as part of a Global team.
Desire to learn and adapt to new technology skillsets
Knowledge of SBC (Oracle)
Call Logging Systems
Experience with NAS and SAN systems
Knowledge of SQL Server and Microsoft Excel
CCNA and/or CCNA Voice Certifications

CGI is an equal opportunity addition CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Life at CGI:
It is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team one of the largest IT and business consulting services firms in the world

Skills:

• Cisco VoIP
• Network

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.