Front Store Supervisor

Join a locally owned and operated store to help deliver health beauty and convenience services in your community and keep the customer at the centre of everything you do.

Why this role is important

Front Store Supervisor Full Time

Position Summary

We are seeking a motivated and people-focused Full-Time Front Store Supervisor to lead our customer service and merchandising functions. This role is ideal for someone with strong leadership skills initiative and a genuine pride in delivering an exceptional in-store experience.

The successful candidate will be hands-on solutions-oriented and driven to help the store operate at the highest standard every day.

Key Responsibilities

Human Resources

• Ensure cashier and merchandising staff comply with all store policies and operating procedures

• Train and onboard cashiers/merchandisers in job functions and performance expectations

• Provide ongoing coaching guidance and leadership to the front store team

• Foster a positive accountable and customer-first culture

Loss Prevention

• Ensure all loss prevention standards and procedures are implemented and followed

• Manage daily cash office functions including inventory control and cashier tracking

• Oversee tracking sheets and PC Optimum procedures to ensure accuracy and compliance

• Maintain strong attention to detail in all financial and operational processes

Customer Service

• Ensure employees present a professional image in accordance with the Uniform Policy

• Answer customer inquiries regarding product location promotions rainchecks and store services

• Resolve customer concerns (refunds exchanges etc.) confidently and professionally within established guidelines

• Promote the CSI Survey and drive a culture of customer engagement and service excellence

Merchandising

• Ensure shelves are clean organized and properly stocked with correct product rotation

• Support the setup and takedown of product displays as directed by the AFSM/FSM

• Maintain strong visual presentation standards throughout the store

• Take initiative in identifying opportunities to improve merchandising and organization

General Duties

• Ensure high standards of housekeeping and overall store image are maintained

• Comply with all Health & Safety requirements

• Perform clerical and banking duties as required

• Follow all store policies and procedures consistently

• Support loss prevention execution across the store

• Perform cashier duties when necessary

Qualifications

• Strong planning judgment and decision-making skills

• Independent thinker with the ability to organize and prioritize effectively

• Strong problem-solving abilities with a focus on customer satisfaction

• High level of personal accountability and initiative

• Demonstrates pride in their work and a desire to grow and succeed

Experience & Skills

• Computer literate

• Highly organized

• Strong time management skills

• Knowledge of retail products and supplies

• Excellent interpersonal and communication skills

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Why work in a Shoppers Drug Mart store

Each store has an Associate-Owner so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program flexible and varied schedules competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients co-workers customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canadas diversity as an opportunity to better serve their communities and strive to reflect the nations evolving diversity in the products they sell the people they hire and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.

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