STS Supplier Onboarding and Administration Specialist with French

Job Description

The STS Supplier Onboarding and Administration Specialist is responsible for managing the end-to-end supplier onboarding process within the Global Business Solutions (GBS) this role you will ensure the timely and efficient processing of purchase orders supplier invoices and payments while acting as a key gatekeeper for fraud prevention and supplier data integrity.

You will be part of the Source to Settle (STS) organization which covers Vendor Master Data setup Supplier Onboarding Purchasing Invoicing Settlements and STS Support.

Key Responsibilities:

Supplier Onboarding Management & Fraud Prevention

• Act as the single point of contact for supplier onboarding for all stakeholders both internal and external (suppliers).
• Own the end-to-end supplier onboarding process for assigned cases including governance and support for changes to existing supplier data.
• Proactively follow up (phone & email) with suppliers who have not completed their registration.
• Serve as a front-line gatekeeper to prevent fraud ensuring supplier data and banking information are properly validated.

Process Execution & Compliance

• Execute the onboarding process according to the standard support model and using established tools and systems.
• Ensure the application of appropriate internal controls.
• Strictly follow execute and safeguard the fraud prevention process.

Issue Resolution & Escalation Management

• Proactively evaluate cases identify issues and propose solutions to minimize escalations with suppliers and procurement.
• Manage escalations and effectively resolve complex cases.
• Ensure proper defect resolution by analyzing data and specific cases performing root cause analysis and implementing corrective actions.

Training & Knowledge Management

• Participate in training for new joiners and provide ongoing knowledge refreshers to the team.
• Contribute to process documentation and best-practice sharing.

Collaboration & Communication

• Collaborate closely with IT Procurement Finance and Vendor Master Data teams on system issues and process improvements.
• Represent the Supplier Onboarding & Administration (SOA) team in client visits/calls and cross-functional meetings.
• Conduct regular phone calls with vendors to foster strong partnerships streamline operations and proactively prevent potential fraud events.

Education & Experience:

• Bachelors degree in Business Accounting Finance or a related field.
• Minimum 3 years of experience in a finance or accounting department of a multinational company preferred and at least 2 years in current or equivalent position.
• Minimum 2 years of relevant work experience with a demonstrated record of customer focus and project delivery.
• Business process knowledge and experience in project implementation is a plus.
• Experience with Apex Supplier Portal is a plus.
• Business-level proficiency in English and French (both written and spoken).
• Technical & Soft Skills
• SAP experience required.
• Intermediate to advanced PC skills (MS Excel Word PowerPoint).
• Ability to work both independently and collaboratively in a fast-paced high-volume environment with strong focus on accuracy and timeliness.
• Ability to support and execute against a long-term vision and key milestones.
• Positive engaging disposition with high personal integrity credibility and energy.
• Strong communication skills and ability to manage stakeholder requests efficiently and assertively.
• Advanced problem-solving and analytical skills with a proactive mindset to implement new processes.
• Results-oriented with a strong sense of urgency and ability to prioritize effectively.
• Strong stakeholder management and relationship-building skills; effective and clear communicator.
• Process improvement mindset; acts as an innovation and change agent.
• Migration experience is an advantage.
• Project management skills desired with a strong ability to coordinate and manage multiple projects simultaneously.
• Willingness to travel for meetings and projects (up to 10% of the time).

Required Skills:

Preferred Skills:

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Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.

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