Call Center Supervisor
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Job Location:
Las Vegas, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
About Us:
One of the reasons why we are the nations leading parking management expert is because we recognize that people are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75 years we understand what it means to earn Every Thank You which is treating our clients partners guests and team members with utmost respect and courtesy. As one of the largest privately held management companies we have the experience passion and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies.(About Us. Our Legacy)
Culture:
We have a strong distinctive culture a culture that is heavily influenced by a shared vision style and values. Our company values are the glue that binds our business clients and team members. There are some common traits that contribute to our unique culture. Clear values caring loyalty humility and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers clients suppliers and team members. We guard these values and attributes fiercely.
About the Position:
As a call center supervisor youll have the opportunity to lead & connect with a diverse group of individuals over the phone. Your primary focus will be to ensure our team members are providing exceptional customer service answering inquiries and resolving issues promptly. Youll lead a team where the goal is to communicate effectively and efficiently. Other duties and responsibilities are embodied in our Companys core values as follows:
- Supervise and coordinate activities of workers engaged in customer service activities.
- Communicate job expectations; planning monitoring and appraising job results; coaching counseling and disciplining employees; initiating coordinating and enforcing systems policies and procedures.
- Maintain staff by assisting managers with recruiting selecting orienting and training employees.
- Maintain work flow by monitoring productivity levels and performance; work with Site Manager to implement cost reduction initiatives; and support a spirit of cooperation within and between locations/departments.
- Maintain quality service by establishing and enforcing organization standards.
- Reconcile shift reports/revenue and make daily deposits.
- Ensure operation of equipment by calling for repairs; evaluate equipment and techniques.
- Plan prepare and devise work schedules according to budgets and workloads.
Exceptional Ace Service:
- Observe and evaluate employees performance.
- Issue instructions and assign duties to staff.
- Communicate with departments and management to resolve problems and expedite work.
- Interpret and communicate work procedures and company policies to staff.
- Assist employees in resolving problems and completing work.
- Resolve complaints and answer questions of customers regarding services and procedures.
- Reviews and check work of subordinates such as reports records and deposits for accuracy and corrects errors.
- Prepare maintains and submit shift reports and personnel reports.
Communication:
- Make recommendations to management concerning staff and improvement of procedures.
- Maintain safe and clean work environment by educating and directing personnel on the use of equipment and resources.
- Maintains working relationship with the union by following the terms of the collective bargaining agreement.
- Resolve personnel problems by analyzing data investigating issues identifying solutions
- Contribute to team effort by accomplishing related results as needed.
Profitability:
- Possess thorough knowledge of parking fee structures special event/group discounted parking monthly passes and all validation procedures.
- Process parking transactions accurately calculate fees collect payment and offer an appropriate departing comment.
- Maintain personal security of bank and cash transactions.
- Minimum of one year supervisory experience.
- Previous customer service or call center experience is a plus.
- Demonstrate exceptional oral communication skills by conveying information effectively.
- Maintain a professional personal and uniform appearance in accordance with Company standards.
- Demonstrate a guest-driven service style with a sense of urgency in interactions execution and recovery.
- Proficiency in using CRM software and call center technology.
- Excel in deescalating situations with unsatisfied guests.
What We Can Offer You for All Your Hard Work:
- Medical dental vision life insurance coverage
- Flexible Spending Accounts
- 401k
- Vacation/Sick for full-time and part-time employees
- Holiday for full-time and part-time employees
- Discount program
Required Experience:
Manager
Key Skills
- Children Activity
- Feed
- ASP.NET
- Corporate Strategy
- Health And Safety Management
About Company
ACE Mobility Solutions is a division of ACE Parking Management, Inc., a leading provider of parking and transportation management services working with over 500 locations across America. Based in Southern California, ACE brings over 70 years of expertise to a diverse range of clients ... View more
