Operations Manager
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Responsibilities will include:
- Lead and manage an IT Service Desk and Field Services team effectively. Delivering ICT services in line with agreed SLAs and ensuring timely high quality outcomes for the customer.
- Drive continuous improvement by monitoring service performance and identifying opportunities to enhance efficiency and service quality.
- Provide people leadership through clear expectations coaching development and engagement initiatives.
- Building strong relationships and collaborate with stakeholders.
- Ensure compliance with Health & Safety security and organisational policies.
What youll bring to the table:
- Experienced in leading & developing a service desk team confident across escalations and business practises.
- Proven experience in driving workplace culture of support & collaboration.
- Strong stakeholder management skills building reputable customer partnerships.
- Experience in the HR leadership of large teams of 10-15
- Call Manager System experience would be advantageous but not essential.
Additional Requirements
Currently hold and maintain a Government security clearance.
About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace Cloud Cyber Security Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities. For more than 25 years weve partnered with some of Australias most important organisations helping them deliver essential services relied upon by our communities including government critical infrastructure education law enforcement defence emergency services utilities and transport.
Be You Create the Future
At Kinetic IT were driven by a shared passion for technology customer success and community impact.
With over 1500 talented people working across Australia we deliver world-class capabilities with a local touch helping shape the future of tech here and beyond.
We value individuality and foster an inclusive culture where youre safe to be your best real self. We tackle challenges together celebrate success together and make sure everyone feels valued supported and proud of the work they do.
As an equal opportunity employer we welcome people of all abilities backgrounds cultures and genders. Were proud to be an Indigenous and Veteran-friendly employer.
The Kinetic IT Difference
- Growth-focused culture Formal training mentoring vendor exam support communities of practice and regular development reviews.
- Advance your career Access new roles via our internal Opportunity Marketplace careers hub.
- Flex your work Hybrid options flexible hours mobility and part-time roles (customer needs permitting).
- Celebrate together Social events cultural celebrations end-of-year functions and more.
- Wellbeing matters Health and wellness resources tailored leave and support options and EAP access.
- Other Perks- Access to our employee discounts platform discounted gym membership and more.
How To Apply
Work with us as we bring technology to life. Apply today or send your CV direct to
You can learn more about our culture and crew online at Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
An Australian-owned IT service provider of adaptive technology solutions, harnessing human intelligence & driving meaningful change across organisations.
