Attendant, Guest Programs & Events Universal Kids Resort

JOB SUMMARY:

Responsible for the overall Guest experience at Universal Kids Resort including during play interactions Guest celebrations and school and other group visits. Provides exemplary Guest service and engages with Guests through use of props and themed items resetting puzzles and interactive games/props supporting Guest-specific celebration events and providing information to contribute to a positive Guest experience. Delivers school and youth group programming in accordance with set lesson plans. Assists with the execution of special events including being responsible for managing all equipment for each event and moving it prior to and after each event.

JOB RESPONSIBILITIES:

• Welcomes and engages with Guests as they enter various lands and zones utilizing various items props and hosting celebrations/events to provide an engaging and fun experience for Guests. Provides safety instructions resets any props/games in a timely manner and assists with Guest questions. Supports the execution and adherence to special Guest events for small to large celebrations including childrens birthdays family reunions graduation corporate events and special events throughout Universal Kids Resort. Provides delivery of school and youth group lessons supporting chaperones and students as needed both in lesson and in park.
• Resolves and eases Guest situations on an individual basis through personal interaction. Professionally asks exploratory questions to identify concerns needs and expectations. Determines and provides appropriate course of Guest recovery and escalates issues as necessary for a timely resolution. Ensures kid-focused Guest service standards are met and all IBCCES standards are utilized.
• Assist with various aspects of Guest events including arrivals/departures supporting check-in and distribution of materials and event items holding event perimeters and escorting/directing vehicles buses and directing Guests around the resort. Assists with crowd control operations for Guest celebrations special events productions and other projects. Responsible for maintaining safety in large crowds including but not limited to set-up and tear down of equipment (barricades rope and stanchions carts and signage) escorting Guests and/or equipment parade handling and providing vocal or hand signal direction to large crowds.
• Assists with assembling moving and cleaning of department equipment needed for special events such as room decorations props games tables chairs barricades retractables and stanchions. Demonstrates safe equipment practices and maintains a clean and safe work environment by constantly monitoring the immediate area and/or surroundings. Assists with projects initiatives and sustainment efforts as directed.
• Understand and actively participate in Environmental Health & Safety responsibilities by following established UDX policy procedures training and team member involvement activities.
• Perform other duties as assigned.

ADDITIONAL INFORMATION:

• Must be able to work a flexible and varying schedule based on business needs.

QUALIFICATIONS: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities (KSAs) required.

• Strong customer/guest service and communications skills.
• Must be comfortable engaging with groups and using public speaking skills.
• Must be able to work in a fast-paced environment.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION:

• High School Diploma or GED required.

EXPERIENCE:

• 6 months of Customer Service experience is preferred; or equivalent combination of education and experience.

Your talent skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via-email the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR/Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means.

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Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & 2026 Universal Studios. All rights reserved. EOE.