Progyny Care Advocate (PCA), Leave and Benefits

Thank you for considering Progyny!

The Role of Leave and Benefits SME deliver a unique experience to our members thats creates a low-pressure actionable experience and builds confidence on what members can tackle in the moment and provide time to think through future should dos and to dos while they grow their family.

Role description...

• Support members with compassion and expertise by guiding them through their employer benefits and timeoff plans during inbound calls emails and secure messages.

• Collaborate with internal cross functional teams to create a holistic approach that transitions well throughout our product line offerings.

• Provide clear comprehensive education on employer benefitsincluding healthcare financial protection leave programs taxsaving plans supplemental benefits and state leave policiesensuring each member feels confident and supported.

• Deliver low pressure benefits guidance that reduces stress helps members focus on what matters most and provides meaningful inthemoment support during their familybuilding journey.

• Empower members with actionable next steps by offering accurate personalized benefits of education rooted in a strong understanding of employer leave and state leave coordination.

What youll do...

• Build trusted connections with members by educating them on their employer benefits and helping them make informed confident decisions.

• Onboard members seamlessly by capturing demographics verifying eligibility and using Progynys knowledgebased tools to explain their benefits clearly.

• Increase awareness and use of Progynys product lines to ensure members receive the fullest support through lifes biggest moments.

• Deliver conciergelevel service across all communication channelsphone email and secure messagingto connect members with the resources they need.

• Contribute to projects that enhance the member experience create valuable content and help shape a program that turns users into enthusiastic Superfans.

• Provide proactive easytofollow instructions to help members enroll in adjust or apply for employersponsored benefits.

• Collaborate with cross functional teams to build better business processes internal controls and advocacy for the program.

• Build relationships with internal teams to resolve member concerns and address escalations with care and professionalism.

• Grow continuously by engaging with internal learning opportunities and applying new skills to strengthen the member experience.

About you...

You bring a strong understanding of core employer benefit plansincluding healthcare adoption reimbursement supplemental benefits emotional/worklife support resources and timeoff programs. You also offer:

• 2 years of experience in benefits administration

• Bachelors degree in Human Resources Business or a related field

• Professional certification preferred such as CEBS GBA or SHRM

• Exceptional customer service skills with the ability to communicate clearly compassionately and concisely

• Strong interpersonal and conflictresolution skills helping you navigate sensitive situations with professionalism

• The ability to work independently make sound decisions and exercise good judgment

• Knowledge of the fertility industry (a plus but not required)

• Flexibility to work assigned shifts (specific times to be determined)

Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship now or in the future.

About Progyny:

Progyny (Nasdaq: PGNY) is a global leader in womens health and family building solutions trusted by the nations leading employers health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive inclusive and intentionally designed solutions simultaneously benefit employers patients and physicians.

Our benefits solution empowers patients with concierge support coaching education and digital tools;provides access to a premier network of fertility and womens health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.

Our mission is toempower healthier supported journeys through transformative fertility family building and womens health benefits.

Headquartered in New York City Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company CNBC Disruptor 50 Modern Healthcares Best Places to Work in Healthcare Forbes Best Employers Financial Times Fastest Growing Companies Inc. 5000 Inc. Power Partners and Crains Fast 50 for NYC. For more information visit .

Our perks:

• Family friendly benefits: Paid family and parental leave preconception fertility and family building benefits (including egg freezing IVF and adoption support) family and pet care fund and Parents Employee Affiliation Group

• Menopause and midlife care

• Health dental vision and life insurance options for employees and family

• Free in-person virtual and text-based mental health and wellness support

• Paid time off including vacation sick leave personal days and summer flex time

• Company equity

• Bonus program

• 401(k) plan with company match

• Access to on-demand legal and financial advice

• Learning and development programs to help you grow professionally and a mentorship program

• Company social eventsto include annual volunteer day and donation matching

• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office

In compliance with New York Citys Wage Transparency Law the hourly salary wage for NYC-based applicants is: $28.00/hour - $31.00/hour There are a variety of factors that go into determining a salary range including but not limited to external market benchmark data geographic location and years of experience sought/required. Progyny offers a total compensation package comprised of base salary cash bonus and equity.

Progyny is proud to be anEqual Opportunity and Affirmative Action respect and seek to empower each individual and support the diverse cultures perspectivesskillsand experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race creed color religion sex sexual orientation gender identity or expression national origin disability age genetic information marital status pregnancy or related condition status as a protected veteran criminal history consistent with legal requirements or any other basis protected by law.

If you are an individual with a disability and need assistance or an accommodation during the recruiting process please send an e-mail to .

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