EagleOps support L4L5 Toronto, ON Vancouver, BC (4 days hybrid)

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: EagleOps support L4/L5

Location: Toronto ON/ Vancouver BC (4 days hybrid)

Duration: Fulltime opportunity

Job Description:

There is a strong need to scale Eagle expertise across the team given the breadth of support required for 400 active users and 200 recurring business/data-related questions.
A key challenge is handling concurrency and responsiveness-especially when multiple queries come in simultaneously-while maintaining the current SLAs (5-minute response 30-minute resolution).
Majority of user questions are accounting setup and data-related where stable consistent answers and deep GAM context are critical.
Youre looking for experienced L4/L5-level Eagle support resources who can handle performance issues password/access items Eagle upgrades (700 use cases) and complex functional questions across areas such as Trade Ops Fund Accounting and IPA.
Even profiles with 60 70% Eagle coverage can work provided they are experienced (not freshers) and able to ramp quickly with the right GAM-specific knowledge.
The current EagleOps setup includes a small number of FTEs in the US and Canada along with contractors supporting 24/7 operations covering activities such as job monitoring failed file reprocessing user access management run-book maintenance and performance diagnostics using the Eagle Performance module.

Requirements:

4 years of hands-on Eagle platform support ideally at L4/L5 level supporting Finance Trade Ops or Asset Management functions.
Deep understanding of Eagles architecture modules and use cases with experience supporting 700 use cases and upgrades.
Strong experience handling concurrency system performance tuning and troubleshooting Eagle jobs and data issues.
Proficiency in Eagles Performance modules job scheduling and monitoring tools.
Knowledge of GAM contexts such as Trade Operations Fund Accounting and IPA.
Familiarity with user management security protocols password management and access controls.
Experience supporting large-scale environments with multiple users and contractors.
Ability to work quickly and effectively under pressure with a customer-centric approach.
Excellent communication skills with the ability to articulate technical issues to both technical and non-technical stakeholders.
Willingness to support 24/7 operations as part of a global support team.

Thanks

Sanjay Kumar

Role: EagleOps support L4/L5 Location: Toronto ON/ Vancouver BC (4 days hybrid) Duration: Fulltime opportunity Job Description: There is a strong need to scale Eagle expertise across the team given the breadth of support required for 400 active users and 200 recurring business/data-related questio...

Role: EagleOps support L4/L5

Location: Toronto ON/ Vancouver BC (4 days hybrid)

Duration: Fulltime opportunity

Job Description:

There is a strong need to scale Eagle expertise across the team given the breadth of support required for 400 active users and 200 recurring business/data-related questions.
A key challenge is handling concurrency and responsiveness-especially when multiple queries come in simultaneously-while maintaining the current SLAs (5-minute response 30-minute resolution).
Majority of user questions are accounting setup and data-related where stable consistent answers and deep GAM context are critical.
Youre looking for experienced L4/L5-level Eagle support resources who can handle performance issues password/access items Eagle upgrades (700 use cases) and complex functional questions across areas such as Trade Ops Fund Accounting and IPA.
Even profiles with 60 70% Eagle coverage can work provided they are experienced (not freshers) and able to ramp quickly with the right GAM-specific knowledge.
The current EagleOps setup includes a small number of FTEs in the US and Canada along with contractors supporting 24/7 operations covering activities such as job monitoring failed file reprocessing user access management run-book maintenance and performance diagnostics using the Eagle Performance module.

Requirements:

4 years of hands-on Eagle platform support ideally at L4/L5 level supporting Finance Trade Ops or Asset Management functions.
Deep understanding of Eagles architecture modules and use cases with experience supporting 700 use cases and upgrades.
Strong experience handling concurrency system performance tuning and troubleshooting Eagle jobs and data issues.
Proficiency in Eagles Performance modules job scheduling and monitoring tools.
Knowledge of GAM contexts such as Trade Operations Fund Accounting and IPA.
Familiarity with user management security protocols password management and access controls.
Experience supporting large-scale environments with multiple users and contractors.
Ability to work quickly and effectively under pressure with a customer-centric approach.
Excellent communication skills with the ability to articulate technical issues to both technical and non-technical stakeholders.
Willingness to support 24/7 operations as part of a global support team.