Operations Analyst, Insurance

The Operations Analyst supports the Optimization & Transformation team by conducting operational analyses documenting processes gathering requirements and assisting with improvement initiatives across SPGs portfolio companies. Working closely with Senior Operations Consultants and cross-functional teams this role analyzes business processes identifies inefficiencies and supports the implementation of optimization projects.

This role provides broad exposure to operations across Underwriting Sales Claims and business operationsoffering a comprehensive understanding of end-to-end insurance workflows. Youll gain hands-on experience with process mapping data analysis project coordination and stakeholder engagement while contributing to meaningful transformation initiatives.

Process Documentation & Analysis

• Document current-state business processes through interviews observation and data collection
• Create detailed process maps workflow diagrams and documentation using Visio and standard tools
• Analyze process flows to identify bottlenecks redundancies and improvement opportunities
• Maintain process documentation libraries with proper version control
• Support value stream mapping sessions and create visual process models
• Gather and document business requirements from operational stakeholders

Data Collection & Analysis

• Collect and analyze operational data to support process assessments and improvement initiatives
• Develop metrics and tracking mechanisms to measure process performance
• Create reports dashboards and presentations to communicate findings and trends
• Conduct process cost analysis and capacity assessments under guidance of senior team members
• Analyze process cycle times volumes and resource utilization
• Support gap analyses by comparing current capabilities against target-state requirements

Project Support & Coordination

• Assist Senior Operations Consultants with transformation project planning and execution
• Coordinate project activities including scheduling action item tracking and documentation
• Support User Acceptance Testing (UAT) for technology implementations
• Maintain project plans timelines and status reports
• Track project risks issues and dependencies
• Prepare materials for stakeholder meetings and presentations

Stakeholder Engagement & Change Management

• Conduct interviews with operations staff to understand current processes and pain points
• Facilitate working sessions to gather requirements and validate process documentation
• Build relationships with operational teams to support ongoing improvement efforts
• Communicate findings and recommendations to stakeholders at appropriate levels
• Support change management activities by creating training materials and job aids

Continuous Improvement & Collaboration

• Assist with continuous improvement initiatives and rapid improvement events
• Research best practices and industry benchmarks for operational processes
• Support identification and prioritization of automation opportunities
• Contribute to the development of standard operating procedures and process guides
• Collaborate with Finance Technology and Operations Delivery teams to support cross-functional initiatives

Required

• Education: Bachelors degree in business administration Operations Management or a related fieldor an equivalent combination of education and relevant work experience
• Experience: 13 years in insurance operations business analysis process improvement or a related analytical role. Wholesale MGA or carrier environment strongly preferred
• Analytical Skills: Strong analytical and problem-solving abilities with keen attention to detail
• Communication: Excellent written and verbal communication skills with the ability to engage stakeholders at all levels
• Technical Aptitude: Comfort learning and adopting new technologies and systems

Technical Skills

• Proficiency in Microsoft Excel (pivot tables formulas data analysis) Visio (process mapping) PowerPoint and Word
• Basic understanding of process mapping methodologies (value stream mapping swimlane diagrams SIPOC)
• Comfortable working with data creating reports and building dashboards

Preferred

• Knowledge of insurance operations (underwriting policy administration sales claims) and industry terminology
• Exposure to Lean Six Sigma or other process improvement methodologies
• Experience with data visualization or business intelligence tools
• Familiarity with project management concepts and tools
• Understanding of insurance technology systems and platforms

• Curiosity & Learning Orientation: Genuine interest in understanding how businesses operate and a desire to continuously learn
• Analytical Thinking: Ability to break down complex processes identify patterns and draw insights from data
• Attention to Detail: Precision in documentation data analysis and process mapping
• Communication: Clear written and verbal skills with the ability to ask good questions and listen actively
• Collaboration: Works effectively with diverse teams and builds positive working relationships
• Time Management: Manages multiple tasks and priorities in a fast-paced multi-company environment
• Adaptability: Comfortable with shifting priorities and willing to take on varied assignments
• Professionalism: Represents the team well when engaging stakeholders across the organization

Youre naturally curious about how things work and have a keen eye for detail. You enjoy diving into data asking questions and uncovering insights that help others make better decisions. Youre comfortable working independently on analytical tasks and collaboratively with teams across the organization.

You communicate complex processes clearlywhether documenting workflows presenting findings or interviewing stakeholders. Youre organized and methodical but flexible enough to adapt when priorities shift or new information emerges.

You take ownership of your work and deliver high-quality outputs without constant oversight. Youre proactive about seeking feedback asking clarifying questions and finding solutions. You understand that your analysis and documentation are critical inputs to larger transformation initiatives and you take pride in producing work others can rely on.

This role provides a clear pathway to Senior Operations Consultant and beyond. Analysts who demonstrate strong analytical skills business acumen and the ability to independently lead projects typically advance within 23 years. Youll gain extensive exposure to:

• End-to-end insurance operations across multiple functions and portfolio companies
• Process improvement methodologies and operational frameworks
• Stakeholder engagement and change management
• Business case development and financial analysis
• Technology implementations and platform migrations
• Operating model design and organizational transformation

Salary Transparency:

Disclosure required under applicable law in California Colorado Illinois Maryland Minnesota New York New Jersey and Washington states: The expected salary range for this position is $75000 - $80000 annually and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paid-time-off benefits such as vacation sick and personal days and eligible bonuses equity and commissions for some positions.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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