Income Officer

Liverpool - UK

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

12 Months contract with a local authority

Summary

The Income Officer is responsible for ensuring all income received by the Council is accurately processed allocated reconciled and recorded. This role supports the financial integrity of the organization by managing payment transactions resolving income-related queries and maintaining high standards of accuracy and compliance. The post holder plays a key role in safeguarding vital revenue streams that support essential services across the city. This position requires strong attention to detail excellent customer service and the ability to work effectively in a fast-paced environment.

Responsibilities

Accurately process and allocate all payments received via BACS CHAPS debit/credit card cheque online platforms telephone payments and bank deposits.
Manage the daily administration of income transactions to ensure timely and accurate recording.
Monitor and clear suspense accounts ensuring unidentified or mis-allocated payments are correctly coded.
Investigate and resolve complex payment and account enquiries received via phone email and digital channels.
Handle income reversals including chargebacks refunds Direct Debit rejections and unpaid cheques.
Provide clear professional and customer-focused responses to queries from internal departments residents businesses and external partners.

Requirements

Experience: Experience working with payment processing or income management systems. Strong numeracy accuracy and analytical skills. Excellent customer service skills with the ability to resolve queries confidently and professionally. Strong written and verbal communication abilities.
Qualifications: IRRV (Institute of Revenues Rating & Valuation) qualification.

Additional Information

Working hours: 35 hours per week
Location: Cunard Building Water Street Pier Head Liverpool Merseyside L2 2BS United Kingdom
Work pattern: 2 Days Office 3 Days Remote
Payment: Bi-weekly
Requirements: Basic DBS required BPSS Verification

The role closes on 2nd March 2026 apply ASAP.

Required Skills:

The Income Officer is responsible for ensuring all income received by Council is accurately processed allocated reconciled and recorded. The role supports the financial integrity of the organisation by managing payment transactions resolving incomerelated queries and maintaining high standards of accuracy and compliance.

Required Education:

12 Months contract with a local authoritySummaryThe Income Officer is responsible for ensuring all income received by the Council is accurately processed allocated reconciled and recorded. This role supports the financial integrity of the organization by managing payment transactions resolving incom...