Desktop Support Technician L2 SE
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Job Location:
Salary:
Experience Required:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
- Client in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
Requirements
- Serve as first/second-level contact resolving customer issues and maintaining timely communication on status and resolution.
- Collaborate with Third-Party Vendors to remediate complex AV issues and ensure seamless operations.
- Install upgrade and troubleshoot Windows OS (7-11) Microsoft Office 365 Cisco Jabber and authorized desktop applications.
- Support Mac OS users printers computer hardware and perform preventative maintenance and remedial repairs.
- Utilize diagnostic tools to troubleshoot network connectivity workstation hardware/software and mobile device management (IOS/Android).
- Manage Active Directory GPOs anti-virus solutions and helpdesk ticketing systems while ensuring SLA compliance.
- Demonstrate strong analytical troubleshooting and problem-solving skills in a fast-paced project-based environment.
- Exhibit excellent communication relationship-building and adaptability in a dynamic IT and customer service role.
Benefits
- Be part of a growing global team that values innovation and collaboration.
- Work with cutting-edge technologies and projects.
- Career growth paths in IT support network engineering and beyond.
Required Skills:
Education: Bachelors degree in Information Technology Computer Science or equivalent professional experience. Experience: Proven experience as a Desktop Support Engineer Technical Support Engineer or similar role. Strong hands-on experience supporting Windows 10 & 11 Office 365 OneDrive Intune and ServiceNow. Experience working with Walk-in IT Service Centers and providing VIP Support. Proficiency with Windows/Linux/MacOS environments. Familiarity with network security practices antivirus programs and office automation products. Ability to perform remote troubleshooting and deliver clear concise technical instructions. Excellent problem-solving communication and multitasking skills. Strong customer service orientation and ability to work effectively under pressure. Experience analyzing business requirements and translating them into practical technical solutions. Experience working within Agile environments and ITIL-based service frameworks. Preferred Skills Knowledge of Active Directory Group Policy and basic networking (DNS DHCP VPN). Familiarity with MDM tools and asset management systems. Understanding of endpoint security and data protection practices. Certification(s) such as CompTIA A Microsoft Certified: Modern Desktop Administrator or ITIL Foundation are a plus.
Company Industry
IT Services and IT Consulting
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
