Principal Advanced Services Engineer

As an Advisory Systems Engineer you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown) critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis you will be expected to work with very limited guidance from management. Further the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

What you will do

• Work on the technical delivery for assigned customers ensuring the highest standards of technical excellence in Oracle solutions.
• Act as the primary technical point of contact during architectural and tactical discussions with customers.
• Provide expert technical guidance and advice to both the TAM and the customer.
• Build and nurture strong long-term customer relationships addressing technical issues and aligning Oracle solutions with the customers strategic goals.
• Shape and drive the long-term strategy for customer engagements delivering maximum value through Oracle services.
• Oversee the quality assurance (QA) of technical deliverables to ensure they meet or exceed customer expectations.
• Mentor and guide junior ASEs serving as a technical role model and fostering their development.
• Typical Activities:
  • Participate in regular tactical meetings with the TAM and customers to drive success.
  • Support the CSS/ASE team in technical discussions sharing knowledge and best practices.
  • Coordinate both planned and ad-hoc technical engagements with the TAM.
  • Join customer escalation calls when technical teams are involved to ensure swift resolution.
  • Proactively escalate technical issues that may have broader impact across services.
  • Ensure effective communication and resolution of any issues escalated to Oracle Support or Development.

What we need

• Proven technical expertise in Oracle solutions and CSS services.
• Extensive experience managing complex technical engagements with customers.
• Strong problem-solving capabilities strategic mindset and exceptional communication skills.
• Demonstrated ability to mentor and guide less experienced technical staff.
• Dutch speaker (native or B2-C1 level ) and Dutch nationality

• Fluency in English is required

Core Values & Key Objectives:

• Proactively evaluate and enhance how Oracles integrated solutions and CSS services support customer objectives with a focus on:
  • Risk mitigation
  • Strategic alignment
  • Increased operational effectiveness
  • Assess and manage the technical implications of customer situations ensuring seamless integration and alignment with Oracle solutions and services.

Competencies

• Strategic Communication Skills: Ability to effectively engage with customers stakeholders and internal teams to communicate complex technical concepts clearly.
• Technical Leadership Skills: Proven ability to lead technical teams drive technical strategy and provide mentorship to junior engineers.
• Technical Expertise: Oracle Database: Deep knowledge of Oracle Database solutions including architecture troubleshooting tuning performance and optimization.
• Oracle Cloud Infrastructure (OCI): Strong understanding of OCI services architectures and deployment strategies.
• AI Solutions: Expertise in applying Oracle AI technologies to drive innovation and support customer goals.
• Engineered Systems: In-depth knowledge of Oracle Engineered Systems including configuration performance tuning and integration with Oracle solutions.

What we will offer you

• A competitive salary with exciting benefits
• Flexible and remote working
• Learning and development opportunities to advance your career.
• An Employee Assistance Program to support your mental health.
• Employee resource groups that champion our diverse communities
• An inclusive culture that celebrates what makes you unique.

As a member of the Support organization your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

At Oracle we dont just respect differences we celebrate them. We believe that innovation starts with inclusion and that to create the future we need people with a diverse set of backgrounds perspectives and abilities. Thats why were committed to creating a workplace where all kinds of people can do their best work. When everyones voice is heard and valued were inspired to go beyond whats been done before.

Career Level - IC4