Knowledge Management Specialist

The Opportunity: At Equitable we believe great things happen when we work together. Were a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If youre passionate about making a difference and growing your career in an inclusive and collaborative environment wed love to hear from you. Our culture is built on care passion and curiosity. We put people above all else strive to be our best and welcome new ideas to deliver positive a Knowledge Management Specialist you will play a critical role in strengthening operational excellence for the Individual Insurance team by building a robust training capability development and documentation framework. You will assess current skills and processes design datadriven training solutions and establish standardized procedures that ensure accuracy compliance and consistency. This is a highimpact role where your work directly reduces operational risk improves performance and supports longterm organizational one of the regions top employers and be part of something that truly makes a Arrangements: This is a hybrid role. You will work in our office in Waterloo ON a minimum of two (2) assigned consecutive days every other week plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum youll do:Conducting structured interviews assessments and documentation audits to evaluate current skills process adherence and knowledge individualized training plans with measurable learning objectives timelines and manager and delivering blended learning solutions including virtual sessions simulations case studies and knowledge training effectiveness using performance baselines training report cards and pre/posttraining regular checkins with trainees and managers to adjust plans review progress and reinforce Quality Assurance data to identify recurring defects and developing targeted rootcausedriven training refresher training plans with structured assessments mentoring supports and clear corrective and maintaining standardized documentation templates for procedures process maps job aids and decision the creation and governance of operational procedures ensuring alignment with validated processes and NBX target with Process Engineering Controls Change Management and SMEs to ensure documentation and training reflect system policy and process updatesWhat youll bring:A university degree ideally in Adult Education Business Human Resources or a related field.5 years of experience in Learning & Development with a strong track record of designing and delivering training with Learning Management Systems preferably Ceridian Dayforce and comfort with hybrid learning with Microsoft Office tools including MS Teams Word Excel and written communication interpersonal skills adaptability and the ability to collaborate across multiple discretion and the ability to maintain timemanagement and multitasking skills with comfort handling interactions both virtually and in and initiative when navigating assumptions ambiguity or evolving business facilitating virtual classroom training and using MS Teams or similar platforms (asset).The ability to drive teamwork support change and ensure highquality compliant and consistent in it for you:Career Growth: Regular learning sessions and developmentopportunitiesTotal Rewards: Incentive pay annual salary reviews employer-paid benefits and pensionmatchingTime Away: Competitive vacation plus one paid volunteer day each yearFlexibility: Healthy work-life balance with employee wellness always top of mind complemented by a dress for your day approachAt Equitable were committed to fair pay and an inclusive accessible hiring experience. If you need accommodations or alternative formats at any stage just reach out to us at Were happy to base pay will be based on your skills qualifications experience and addition to your salary this role is eligible for a discretionary annual incentive award tied to business performance plus a wide range of competitive benefits. If youre selected to move forward our Talent Acquisition team will walk you through all the details of our total rewards program so you know exactly whats To: Director Operations Strategy Risk & ControlsDepartment: Individual Operations Management Term: Permanent Full-TimeBand: 3L