Specialist Technical Customer Support
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Job Location:
Amersfoort - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .
As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer ManagementJob Sub Function:
Technical Field ServiceJob Category:
ProfessionalAll Job Posting Locations:
Amersfoort Utrecht NetherlandsJob Description:
About Innovative Medicine
Ourexpertisein Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements.Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way.
Learn more at engineer Technical Customer Support is located in areas with high market presence of J&J medical equipment Cataract Refractive & OSD surgery. One prime purpose of the specialist is to provide technical service in cultural and geographic proximity to customers. This will allow J&J to offer professional and fast support to our customers. Further Specialist Technical Customer Support can develop improve and extend existing customer relationships resulting in incremental sales of services (Service contracts). Specialist will be key for J&J to closely track performance of medical equipment respond quickly to customer enquiries and provide accurate feedback on system usage performance and customer her/his technical role is integrated in the European Field operations with close relationship to the local equipment manager and sales. He will actively approach customers in regard to sales of services. J&J Field Service operates in a European network occasional travel on short term notice within EAM if required. It is expected that Specialist Technical Customer Support has a significant positive impact on generation of incremental revenue through their support activities
Responsibilities:
- Provide onsite technical support performing safety checks preventive maintenance repairs and required system enhancements.
- Deliver install commission and document J&J surgical equipment according to Quality Management System standards.
- Maintain and update installed base records device history files performance data and warranty tracking.
- Manage the complaint process driving continuous product improvement and ensuring full compliance with J&J procedures.
- Oversee trunk stock tools and test equipment while supporting service contract and service package sales.
- Support critical customer situations across markets manage key accounts and communicate specific local requirements.
- Address local market priorities handle tradein/out programs deinstallations recycling and participate in international technical meetings.
Qualifications:
- Associate degree in medical electronics postsecondary technical training or equivalent education.
- Minimum of 3 years of service experience ideally within the medical industry.
- Familiarity with ophthalmic or diagnostic equipment used in surgical environments is an advantage.
- Strong proficiency in the local language.
- Good oral and written command of English.
- Additional language skills are considered a plus.
- Solid technical understanding and handson troubleshooting capability in medicalrelated equipment.
- Operates independently within established guidelines applying sound judgment and initiative to prioritize and execute responsibilities while not carrying direct supervisory duties.
At Johnson & Johnson we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear fair and respectful of your time.
Heres what you can expect:
- Application review: Well carefully review your CV to see how your skills and experience align with the role.
- Getting to know you: If theres a good match youll be invited to a short call with one of our recruitment team to understand more about you and answer any questions that you might have.
- Staying informed: We know waiting can be hard and processes can evolve; our recruitment team will keep you updated and make sure you know what to expect at each step.
- Final steps: For successful candidates you will need to complete country-specific checks before starting your new role. We will help guide you through these.
Finally at the end of the process well invite you to share feedback in a short survey your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. Were excited to learn more about you and wish you the best of luck in the process! #RPOEMEA
Required Skills:
Preferred Skills:
Analytical Reasoning Business Behavior Communication Continuous Improvement Controls Compliance Customer Service Customer-Support Customer Support Operations Customer Support Trends Data Gathering and Analysis Execution Focus Facilitation Incident Management Project Management Office (PMO) Report Writing SAP Field Service Management Service Request Management Technical CredibilityRequired Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
