Advocate-Patient Care
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Job Location:
Jonesboro, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Purpose of Position and Scope of Responsibility
Serves as the primary liaison between patients family members other guests and all hospital departments to assist in identifying and solving problems in order to assure patient and guest satisfaction. Provides a broad range of administrative and support functions of a highly responsible manner. Prepares special reports and/or projects correspondence presentations and other forms of confidential information. Works relatively independently and may oversee the work of others. Communicates with a diverse population which may include but is not limited to board members patients medical staff other staff members and outside customers. Incumbents are subject to overtime and callback. Performs other duties as assigned.
Principal Accountabilities/Responsibilities
Develops and implements a comprehensive patient relations program by serving as the primary liaison between patients family members other guest and all hospital departments providing ongoing assessment of identified patient and guest concerns assisting with problem resolution and assisting in the development of new initiatives to ensure patient and guest satisfaction.
Reports and/or resolves all concern/grievances in a timely manner with the appropriate personnel.
Responds to a wide variety of calls and/or inquiries for purpose of providing information resolving problems/issues where appropriate and/or referring to appropriate staff members.
Attends and facilitates meetings and other required functions as assigned.
Minimum Qualifications
Minimum Education
Minimum Experience
Skill in communicating clearly and effectively using standard English in written oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
Minimum Licensure Registration Certification
Desired Qualifications
Desired Education
Desired Experience
Desired Licensure Registration Certification
Key Skills
- Air Ticketing
- API
- CAD CAM
- Data Management
- Equity
- Import & Export
About Company
Baptist Memorial Hospitals provide compassionate, close-to-home care for patients in the Mid-South. Learn about our medical clinics and health care services.
