Field Service Engineer
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Job Location:
Mundelein, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Field Service Engineer
Mundelein IL (Hybrid)
7080% Travel (Primarily U.S. occasional Canada & Mexico)
Full-Time Associate Level
We are recruiting on behalf of a leading organization in the mechanical and industrial engineering sector seeking a Field Service Engineer to support advanced industrial coating systems at customer facilities across North America.
This role is ideal for a technically strong customer-facing engineer who enjoys hands-on troubleshooting travel and working with complex industrial machinery in fast-paced environments.
About the Role
The Field Service Engineer is responsible for installing maintaining and repairing PVD (Physical Vapor Deposition) coating machines and related turnkey systems at customer sites.
This position requires extensive travel (7080%) strong mechanical and electrical troubleshooting skills and the ability to independently coordinate service visits while maintaining excellent customer relationships.
When not traveling you will provide remote technical support and documentation from a hybrid work environment.
Key Responsibilities
Installation Maintenance & Repairs
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Install PVD coating machines cleaning systems and related industrial equipment
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Perform scheduled preventive maintenance
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Troubleshoot mechanical and electrical issues
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Complete repairs and component replacements
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Respond to emergency service requests
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Ensure compliance with all safety regulations and industry standards
Customer Training
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Deliver hands-on training for machine operation and maintenance
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Educate customers on troubleshooting best practices
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Prepare and maintain technical training documentation
Service Coordination
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Independently schedule and coordinate service visits
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Communicate visit scope timelines and requirements to customers
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Keep internal stakeholders informed of ongoing service activities
Remote Technical Support
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Provide troubleshooting support via phone email and remote tools
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Guide customers through diagnostics and corrective actions
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Maintain accurate documentation in ticketing systems
Safety & Compliance
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Follow all industry safety standards and company policies
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Maintain safe work practices at customer facilities
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Stay updated on PVD technology and industrial safety advancements
Required Qualifications
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Bachelors degree in Engineering Physics or related technical field (or equivalent hands-on experience)
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Minimum 3 years of experience servicing industrial machinery
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Proven experience with PVD coating machines or similar industrial equipment (required)
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Strong mechanical and electrical troubleshooting skills
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Excellent customer service and communication skills
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Ability to travel 7080% (primarily U.S. occasional international travel)
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Experience using remote support tools and service ticketing systems
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Strong organizational skills and ability to manage multiple service projects
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Solid understanding of safety regulations and best practices
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Legal authorization to work in the United States (visa sponsorship not available)
Ideal Candidate
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Self-driven and comfortable working independently on customer sites
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Organized and proactive in scheduling and communication
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Technically confident in both mechanical and electrical systems
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Comfortable training customers and representing the organization professionally
If you are interested in learning more about this opportunity please apply
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
