Pastoral Support Officer – Outstanding Secondary School – Norwich

Pastoral Support Officer Outstanding Secondary School Norwich
Start Date: As soon as possible
Contract: Full-time Permanent
Salary: Paid to scale

School Information

This is an Outstanding 1118 secondary school in Norwich recognised for its exceptional pastoral systems consistent behaviour standards and outstanding academic progress scores. The school places strong emphasis on student wellbeing safeguarding and emotional development ensuring a safe and supportive environment for all students. Staff benefit from access to excellent training clear policies and a collaborative culture where pastoral staff work closely with teaching leadership safeguarding and SEN teams.

The school has modern facilities designated pastoral hubs a counselling service and well-organised year-group structures. Pastoral teams are well-resourced and supported by experienced Heads of Year and a strong Senior Leadership Team committed to inclusion and student welfare.

Role Information

The school is seeking a committed patient and proactive Pastoral Support Officer to join their experienced pastoral team.

Key responsibilities include:

• Providing daily support for students experiencing behavioural emotional social or academic challenges

• Working closely with Heads of Year on behaviour interventions pastoral plans and restorative conversations

• Meeting parents/carers to discuss concerns and develop support strategies

• Monitoring attendance punctuality behaviour logs and welfare concerns

• Delivering small-group or 1:1 pastoral interventions (e.g. self-esteem resilience behaviour support)

• Recording actions interventions and safeguarding concerns accurately using school systems

• Supporting reintegration meetings after exclusions or prolonged absence

• Liaising with the safeguarding team SENCO counsellors and external support agencies

• Supporting the supervision of unstructured times such as break and lunch

• Contributing to pastoral briefings year team meetings and early help processes

This role requires a calm caring and professional individual who can build positive relationships with young people.

Requirements

• Experience in youth work pastoral care behaviour support or safeguarding

• Strong communication and relationship-building skills

• Ability to handle sensitive issues with professionalism and confidentiality

• Good understanding of safeguarding and child protection procedures

• Ability to stay calm consistent and fair when supporting challenging situations

• Strong organisational skills and accurate record-keeping

• A commitment to inclusion wellbeing and supporting students wider development

Application

To apply please send your CV as soon as possible.