Systems Support Specialist

At Leidos we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams contribute to our communities and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers our people and our community. Our Mission Vision and Values guide the way we do business.

If this sounds like the kind of environment where you can thrive keep reading!

The Digital Modernization Sector brings together our digital transformation and IT programs allowing us to better serve our customers through scale and repeatability.

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Please Note: This position is currently contingent upon customer approval. The selected candidate(s) will not begin work until funding and customer approval is received.

Leidos is seeking a System Support Specialist!

Primary Responsibilities:

• Use a variety of network management and diagnostic tools for monitoring troubleshooting communications-related problems for NASAs Mission Network known as NASCOM.

• Monitoring and some maintenance assistance will be required of Cisco Routers & Switches Junipers Routers.

• Operating NASA unique hardware items is also required.

• Candidate will support the networks operations and day-to-day activities in support of NASA missions.

• Working directly with other NASA centers and customers to help resolve real-time network and dataflow problems which are unique to NASA.

• Candidate will be involved in several activities including the testing and implementation of new network services.

• Position is in the NASCOM Mission Alternate Operating Facility (MAOF) a 24X7 network operation center that will be fully integrated with the NASCOM Operations Management Center in Greenbelt Maryland. The MAOF will require supporting non-standard shifts weekends and holidays.

• Candidate must be able to pass both a written and practical certification test associated with the operations of the Mission Network within 180 days of hire.

Required Qualifications:

• Knowledge of TCP/IP technology.

• Knowledge of IP Addressing and subnet masking.

• Excellent writing and oral communications skills.

• Hands-on experience with standard industry products e.g. Cisco Juniper and Ciena.

• Effective communicator and able to coordinate network and customer issues with other technical sections.

• Ability to multi-task and respond quickly to real-time dataflow issues.

• Ability to work non-standard work hours/shifts.

• Pleasant personality.

• Knowledge of Network Monitoring tools e.g. NNMi Specturm MRTG CACTI.

• Experience in supporting Wide Area Networking connectivity.

• US Citizenship is required and able to obtain at minimum Public Trust clearance.

Desired Qualifications:

• Knowledge of normal trouble ticket processes.

• Knowledge and hands on experience with data analyzers network probes and other network diagnostic and performance measurement devices.

• Experience in performing traceroutes executing ping test.

• Experience in WAN protocols such as SONET and MPLS.

• Experience working with Commercial Carrier service providers e.g. AT&T Verizon.

• Knowledgeable of transmission principals including T1 T3 DS-3 &OC-3/48.

• Knowledge of serial interfaces including RS232 V.35 and RS 449 preferred.

• Knowledge of Linux.

Clearance:

• Candidate must have or be able to obtain a Public Trust with a Level of Confidence of 50 or higher.

Desired Certifications / Training:

• Current holders of either a CCNA CCNP or JNCIA.

To be considered for the following levels:

• HS and 4 years of relevant experience.

Specific Location:

• Huntsville AL

Why Leidos

• Grow with Us: Be part of a company that values innovation and encourages professional development.

• Make a Difference: Your work will directly contribute to safer more efficient airspace for everyone.

Ready to take your career to new heights Join Leidos and help us transform the future!