Account Manager III

Account Manager III

Company Summary

LCPtracker Inc. is a cloud-based software (SaaS) provider specializing in labor compliance for public works construction projects. Headquartered in Orange CA with offices in New Braunfels TX and Fenton MI LCPtracker helps government agencies and prime contractors meet Davis-Bacon/prevailing wage compliance requirements on projects backed by federal state and/or local funding.

Thousands of clients and over 100000 contractors use LCPtracker for their certified payroll and construction site compliance needs.

LCPtracker has been recognized year afteryear since2017 as one of the Best Places to Work in Orange County by the Orange County Register.

PositionSummary

The Account ManagerIIIperforms inside selling activities to existing LCPtracker Inc. clientsupsellopportunity generation and general account management duties forLCPtrackersprimary product line LCPtracker Pro along with supplementary product suites. This positionreportsto the Manager of Account Management.

Primary Duties and Responsibilities

• Manages the sale of products or services for assigned existing clients and provides quality service to the client that enables the organization to meet the clients expectations

• Communicatesfrequentlywith clients replies to questions recommendsproductsor services and handles client concerns

• Provides relationship management escalation management and technical advisement playinga major rolein existing (recurring) customer-facing activities

• The Account Manager will need to build relationships with existing clients to encourageand upsell repeat business opportunities.

• Sales prospecting (for increases/upsells) via multiple activities such as emails sales calls web presentations networking

• Promotion of LCPtracker products

• Preparation of with the development of proposals respond to written questions/client requests and conduct web and occasional face-to-face sales presentations for existing customers

• Create a pipeline of renewals and upselling sufficient to meet quarterly/annual quota requirements

• MeticulouslyutilizesCRM system and computer hardware/software to enhance productivity

• Manage customer renewal processes including contracting contractnegotiationsand facilitation with sales leadership legal and customer success teams

• Participate insome local regional or national trade shows and educational conferences.

Other Duties: Pleasenotethis job description is not designed to cover orcontaina comprehensivelistingof activities duties or responsibilities that arerequired ofthe employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Core Competencies

• Client Relationship Management:Builds strong relationships communicates proactively and manages escalations effectively.

• Sales & Upsell Expertise:Skilled in renewals upselling pipeline development and closing opportunities with existing clients.

• Communication & Presentation:Strong verbal and written communication; confident delivering virtual product demos and presentations.

• Contracting & Negotiation:Experienced in renewal processes pricing discussions and coordinating with internal teams.

• CRM & Organization:MaintainsaccurateCRM records manages multiple accounts and prioritizes tasks efficiently.

• Cross Functional Collaboration:Works effectively with Sales Leadership Legal Customer Success and other internal teams.

• Product & Technical Aptitude:Quickly learns product features and translates them into customer value.

Work Environment

This position performs its duties from ourFenton MI office or our New Braunfels TX office. This positionoperatesin a professional office environment and role routinely uses standard office equipment such as computers phones mobile devices photocopiers filing cabinets and fax machines.

Physical Requirements

While performing the functions of this job the employeeis regularly required tosit;frequentlyrequiredto talk and hear use hands and fingers to type scroll and use computer equipment. The employeeis required tohave close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection of text/data in both print and electronic to lift and move up to 25 pounds.

Position Type and Expected Hours of Work

This is a full-time non-exempt worked are dependent on the workload at the time. General availability and presence in the officeisexpected during regular business hours Monday-Friday. However some flexibility is allowed. Occasional evening and weekend work may berequiredas job duties demand.

Travel

There is no major travel requirement for this infrequent travel may be necessary to visit remote office(s) attend conferences/industry events etc. Attendance at our corporate Staff Retreat isrequired. This event is a 2-3-day at our annual User Conference as assigned.

Salary Range

Thehourly rateis$29.00-$35.00per hour Commissions. Pay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and experience. The totalcompensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Benefits

Along with competitive pay as a full-time LCPtracker employee you are eligible for the following benefits:

• Paid Time Off

• 10 Paid Holidays

• Phantom Stock

• 401k Plan with up to 4% company match

• Medical Benefits (Health Vision and Dental)

• Life Insurance (company paid)

• Long-Term Disability and Short-Term Disability (company paid)

• Employee discounts andperksprogram

LCPtracker participates in the E-Verify Program. E-Verify is an internet-based systemoperatedby the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individuals employment eligibility to work in the United States. View the attached notices available in English and Spanish forimportant informationregardingthe E-Verify program. E-Verify Notice (PDF); Right to Work Notice (PDF)

LCPtracker Inc. is an equal opportunity employer of all qualified individuals including minorities women veterans and individuals with disabilities and regardless of sexual orientation or gender identity. LCPtracker Inc. willconsider foremployment qualified applicants with criminal histories in a manner consistent with all federal state and local ordinances.

LCPtracker is committed to the full inclusion of all qualified keeping with our commitment LCPtracker will take steps toassurethat people with disabilities if reasonable accommodation isrequiredto fullyparticipatein the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact the LCPtracker Human Resources Department at

Education and Experience

• Bachelors degree in Business Marketing Communications or related field;equivalent experiencein B2B account management or sales will be considered.

• 57 yearsof progressive experience inaccount management customer success or inside saleswith a focus onrenewals and upsellingto an existing client base.

• Intermediate knowledge and ability to apply practical solutions to assigned and related products; SME for assigned primary product;intermediate knowledge and understanding of the industry and mid-market to large customers for assigned products. Meet or exceed assigned KPIs and revenue goals.

• Proventrack recordofmeeting or exceeding quarterly/annual quotasfor renewals expansions and/or cross-sell motions.

• Hands-on experience using aCRM platform(e.g. Salesforce HubSpot MS Dynamics) to manage pipelines forecast document client interactions and drive productivity.

• Experience conductingvirtual product demos/web presentationsand handlingproposal development(RFP/RFI responses scopes pricing and terms).

• Experience incontract renewals and negotiationsin partnership with Sales Leadership Legal and Customer Success.