Regulatory Grievance Redressal

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Attend & resolve complaints received from regulatory authorities.

Respond to regulatory authorities on all queries raised by them and liaison with various regulatory authorities.

Attend & resolve all queries raised by the Internal Ombudsman.

Attend & resolve escalation emails written to senior leadership of the organization
Resolve and respond through call & email to customer requests/complaints related to various products and services
Gather information to determine customers needs apply problem solving skills and resolve the complaint/request effectively
Gather and analyze current and historical data from customer records to respond to complaints/requests
Follow-up with key contacts from other departments to ensure timely resolution of complaints/requests
Provide clear and concise resolution/responses to customer complaints/request
Handle complaints and requests in a courteous and professional manner in high stress situations.
Control the pace and flow of the complaint/request and manage contact time effectively.
Follow protocol and apply sensitivity and discretion in handling sensitive or confidential information.

Attend & resolve complaints received from regulatory authorities. Respond to regulatory authorities on all queries raised by them and liaison with various regulatory authorities. Attend & resolve all queries raised by the Internal Ombudsman. Attend & resolve escalation emails written to senior leade...