Documentation Team Lead ANM 1-3

Founded in 1995 ESN is a Small Disadvantage Business (SDB) Service-Disabled Veteran-Owned Small Business (SDVOSB) and Veteran Owned Small Business (VOSB). ESN delivers trusted solutions that support our nations defense. For more than two decades we have been providing our military and government customers with mission-critical services including engineering and technical support strategic and program management testing and evaluation operations support and information technology. We are committed to proven repeatable corporate quality management processes and are certified CMMI Maturity Level III - Development/Services & ISO 9001:2015.

Documentation Team Lead ANM 1-3

ESN is currently looking for a Documentation Team Lead ANM 1-3 to join a highly motived and skilled team in support of the BA-ISEA program.

Duties:

• Content Creation & Maintenance:
  • Oversee the development review and maintenance of accurate and up-to-date KB articles for applications.
  • Establish and enforce content standards for clarity accuracy and completeness.
  • Implement a system for tracking KB article usage feedback and version control.
• Knowledge Sharing & Accessibility:
  • Ensure KB articles are easily searchable and accessible through SharePoint and integrated Microsoft 365 tools.
  • Promote the use of the KB as a primary resource for troubleshooting training and self-service support.
  • Collaborate with subject matter experts to gather and incorporate new knowledge into the KB.
• Development & Review:
  • Lead the development review and update of policies and procedures related to applications ensuring alignment with organizational standards and industry best practices.
  • Facilitate collaboration with stakeholders to gather input and ensure buy-in on policy and procedure content.
  • Conduct periodic reviews to ensure policies and procedures remain current and relevant.
• Compliance & Enforcement:
  • Implement mechanisms to monitor compliance with established policies and procedures.
  • Provide guidance and training to staff on policy and procedure interpretation and application.
  • Update and revise policies and procedures as needed to address changing requirements or compliance obligations.
• Technical Advisory & Fleet Advisory Messages:
  • Oversee the creation review approval and distribution of technical advisories and fleet advisory messages related to applications.
  • Ensure messages are clear concise and effectively communicate critical information to the intended audience.
  • Maintain a repository of all message traffic for historical reference and audit purposes.
• Accessibility & Distribution:
• Develop and implement a system for controlled access and distribution of application documentation.
• Ensure timely dissemination of documentation updates to relevant stakeholders.
• Standardization & Quality Control:
• Establish and enforce documentation standards for formatting style and terminology to ensure consistency and professionalism.
• Implement a quality control process to review all documentation for accuracy clarity and compliance with established standards.
• SharePoint Administration:
• Manage and maintain the SharePoint site(s) used for storing organizing and accessing application documentation.
• Configure SharePoint permissions to ensure appropriate access controls are in place.

• Develop and maintain libraries lists and metadata to improve document lifecycle management and version control.
• Utilize Power Automate to streamline document reviews approval workflows notifications and routing processes.
• Support the development of Power Apps solutions to enhance documentation intake tracking and reporting activities.
• Coordinate with stakeholders to implement platform improvements that increase efficiency and reduce manual processes.

• Documentation Audits:
• Conduct regular audits of documentation to ensure accuracy completeness and compliance with established standards.
• Compliance Monitoring:
• Stay abreast of relevant regulations standards and best practices related to technical documentation and knowledge management.
• Implement processes to ensure documentation practices remain compliant with applicable requirements.

Experience Required:

Minimum of 3 years of experience in technical writing knowledge management or a related field including experience with documentation control and versioning systems.

Education:

Bachelors degree in Technical Writing Communications Information Management or a related field.

Desired Skills:

• Excellent written and verbal communication skills.
• Strong understanding of technical documentation principles and best practices.
• Experience with knowledge management systems and content management systems (e.g. SharePoint).
• Proficient in Microsoft Office Suite.

• Experience supporting reporting and data visualization efforts using tools such as Power BI is preferred.

Clearance: Secret