Client Support Specialist Lead

We are currently hiring a Client Support Specialist - Lead to join the Catalpa Health team. We are looking for compassionate mission-driven professional to join our team. The Client Support Specialist-Lead assists the Client Support Services Manager by accurately and efficiently handling and completing the day to day operations of the Client Support Services department. This is a full-time position located on-site at our Appleton clinic location.

Who We Are

Catalpa Healthis a pediatric mental health non-profit organization serving over 7800 children in theFox Valley annually. Our team members work diligently to meet the needs of our clients offering families the support they need at the right time close to home. Our vision to inspire hope and provide world-class mental health care is our driving force and is realized each day through the actions of our team members.

Why Choose Catalpa Health

Building a supportive work environment is at the heart of our values. One way of expressing that support is by providing a comprehensive whole-person benefits plan. We believe in providing resources to our team members to support them in all stages of their lifes journey.

Benefits of working at Catalpa Health:

• Competitive pay
• Multiple health insurance plans offering both FSA and HSA pre-tax savings
• Dental and vision insurance plans
• Life Insurance Critical Illness and Accident insurance
• Short & Long-term disability
• Retirement plan with generous company match
• Dependent Care Saving Plan
• Paid Time Off plus 9 paid holidays each year (Full time employees earn up to 3 weeks in your first year of employment)
• Annual professional development/continuing education reimbursement program
• Wellness program providing additional resources to help our team members maintain a healthy work-life balance

Position Description:

• Completes daily work process of CSS department team members including but not limited to: greeting clients and completing registration processes at front desk; answering incoming telephone calls and making out-going telephone calls in a high-volume call center or at the clinic registration desk; completing full client registration and scheduling process; properly addressing client concerns and requests routing calls and questions to the appropriate department and documenting interactions in Epic.
• Assign monitor and review work of client support specialists.
• Provide daily support to client support specialists.
• Assist with client support specialist training program.

Skills and Abilities:

• Strong work ethic and commitment to team work.
• Reliable and consistent workplace attendance.
• Strong verbal and written communication skills with ability to interact with internal and external customers in a professional and caring manner.
• Demonstrates strong computer skills and knowledge. Able to assist with basic equipment set-up and troubleshooting.
• Works at an advanced performance level with few errors and with little supervision.
• Demonstrates many leadership skills such as delegation team building managing multiple priorities problem solving and decision making.
• Meets standards of confidentiality and adheres to Catalpa Healths policies regarding patient privacy and rights.
• Demonstrates knowledge of departmental processes.

Education and Experience:

• High school diploma or equivalent. (Required)
• At least 2 years of relevant experience in a health care environment providing customer service scheduling and/or registration duties. (Required)
• Experience with electronic medical record software EPIC. (Preferred)

Interested candidates should submit a resume and contact information at our Catalpa Health Career page athttps:// send electronically or by mail to:

Jennifer NeuvilleHuman Resources Manager

Address: 4635 West College Avenue Appleton WI 54914

Catalpa Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.