Level 2 Technical Support Technician

Escanaba, MI - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Michigan Broadband Services is looking for multiple Level 2 Technical Support Technicians to join our growing team. The Level 2 Support Technicians will report onsite to our Escanaba MI office. The ideal candidate will have exceptional customer support skills and will be responsible for utilizing our in-place systems to enter and resolve end-user tickets in a timely and accurate manner. The Level 2 Technical Support Technician will report to the Level 2 Technical Support Manager. Our Level 2 Technical Support has extended business hours and our Level 2 Technical Support Technicians will work rotating shifts that require some evenings weekends and holidays as necessary.

RESPONSIBILITIES:

Always deliver excellent customer experiences to our end-users in all interactions.
Resolve new and escalated service tickets with minimal oversight persevering until resolved.
Handle inbound support requests with first-call resolution as a priority utilizing our in-place systems and diagnostic tools.
Enter and close customer support requests in our internal system.
Work directly with end-users in a timely professional and courteous manner.

QUALIFICATIONS:

Associates degree in technology related field or a combination of education and work experience.
Knowledge of FTTH DSL and VoIP technology
Excellent problem solving and client relationship skills
Ability to learn and retain new technology skills for troubleshooting processes.
Must be a team player and present yourself professionally in high stress situations

BENEFITS: