SLED Account Specialist

Why youll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative and for their people to be engaged connected and creative at work. That means moving them to the cloud helping them build the workplace of tomorrow and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging continuously striving to do whats good for our people and communities.

The impact you will have:

As a SLED Account Specialist youll be the trusted advisor and go-to resource for our public sector clients ensuring they achieve maximum value from their partnership with Softchoice and WWT.

In this role youll deliver exceptional customer experiences while building strong lasting relationships with key stakeholders such as IT Managers and Procurement leaders. Youll own the end-to-end client journeyfrom onboarding and support to retention and growthacting as the primary point of contact for your assigned accounts. Your mission is to drive customer success through proactive engagement strategic problem-solving and world-class service ensuring every interaction strengthens loyalty and satisfaction.

As part of our high-impact inbound team youll focus on supporting organizations with fewer than 500 employees helping them navigate technology challenges and unlock new opportunities. This is your chance to make a measurable difference in the public sector by empowering clients to achieve their goals.

What youll do:

• Respond to incoming client calls and purchase requests from SLED customers with fewer than 500 employees.
• Follow up and close transactional renewals Create and manage opportunities in Salesforce.
• Follow up on quoted products and services
• Collaborate with vendors to secure best pricing and product availability.
• Execute on selling under Public Sector procurement contracts Setting clients up on the portal.
• Drive web adoption on every call assisting clients to place orders on the portal through Web-Walk through DEMO and the Procurement POV.
• Attend trainings and learn/keep up with new products and technologies in order properly support client requests.
• Drive customer experience (CX) scores up though legendary customer service.

What youll bring to the table:

• Up to 1-year of previous sales experience in retail or B2C background

• College or University degree
• Minimum 9 months existing Softchoice sales or operations experience

Pay Range:

A reasonable estimate of the current base pay range for this position in Illinois is $52200 to $69000.

Actual salary will be based on a variety of factors including location experience skill set education and related certification. The range for this position in other geographic locations may differ.

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees which includes:

• Health and Wellbeing: Medical Dental and Vision Care Flexible Spending Account Employee Assistance Program
• Financial Benefits: 401k Plan with Company Matching Life and Disability Insurance
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) Holidays Parental Leave Volunteer Days Bereavement Leave
• Additional Perks: Employee Discount Program

Not sure if you qualify Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech returning to work after a gap in employment or looking to transition and take the next step in your career we are excited to learn more about you and encourage you to apply.

Why Youll Love Working Here:

• The People: Youll thrive in our collaborative environment surrounded by incredible colleagues who foster support and innovation driving our collective success
• High-Performing Culture: At Softchoice we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to race color religion national origin age sex marital status ancestry disability veteran status gender identity or sexual orientation.

Require accommodation We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position please reach out directly to. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us we will conduct a criminal record check verify your education and check your references.

When you join Softchoice we will onboard you remotely. Dont worry. Its quick simple and youll be connected with your new team in no time.

Job Requisition ID:7266

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