Service writer
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Job Location:
Fort McMurray - Canada
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Company:
Finning CanadaNumber of Openings:
1Worker Type:
PermanentPosition Overview:
The Service Writer is responsible for maintaining the organization of the shop and field. The Service Writer will also write up and bill all work orders that come through on a daily basis and file them as required and ensure all information is on all billable paper work.Along with building a professional and understanding relationship with regular and new customers the Service Writer is responsible for making sure the paperwork is flowing in a timely manner.
This will be a continuous 7 x 7 shift
Job Description:
Customer Service:
- Interfaces with customers in a courteous business-like manner answering their inquiries and assisting in meeting their needs and getting information from other sources if required.
- Maintaining control of field mechanics and keeping field work orders up to date.
- Working with the shop foreman to maintain control of all work orders.
- Working with the parts personnel to keep control of parts and proper billing.
- Oversees the scheduling of the lube technicians and maintains the service board in the shop to ensure effective service.
Administrative Functions:
- Rentalman
- Excel
- Keeps paperwork current to insure thorough action on all transactions
Process:
- Retrieving filing and maintenance of SMFs
- Opens closes work orders
- Process work orders and customer invoices with accuracy
- Updating equipment statuses
- Calling for NDTs and maintaining a spreadsheet of current units requiring NDTs
- Tracking down POs from customers
- Works with service manager and shop foreman to maintain and support branch with cost effective ideas and processing
- Builds working relationships with local customers and employees
- Maintaining records of customer owned equipment
- Receive and log service calls for field technicians
- Dispatch field technicians
- Maintain location of mechanics at time to insure safety
- Supply shop mechanics with paperwork for their day to day duties
- Exchange equipment when required
Experience:
- 2 5 years of work experience in a mechanical or shop setting
- Capable of working with minimal supervision
- Exhibits professional work behaviours and high ethical standards
- Attention to detail
- Working well with peers and supervisors
- Any other duties required by the supervisor
Work Environment:
- Fast-paced work under pressure tight deadlines repetitive tasks demanding sitting for extended periods the wearing of proper PPE
- Capable of working shift
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.
Key Skills
- Photography
- Proofreading
- Fact check
- Interviewing
- AP Style
- Journalism
- SEO
- Copywriting
- Creative Writing
- Wordpress
- Blogging
- Writing Skills
About Company
If you've noticed more Caterpillars crawling around your neighborhood, Finning International may be responsible. The company is the largest dealer of heavy equipment and diesel engines made by Caterpillar (CAT), the world's leading manufacturer of construction equipment. Finning opera ... View more
