IT Support Specialist

At Labcorp we are a global leader in advancing health and powering clear confident decisions through science technology and innovation. Our IT teams play a critical role in ensuring reliable operations across our nationwide laboratories and facilities.

We are seeking an IT Support Specialist to join our North Central Division IT(Northern Indiana Chicago Region)support team providing essential technical expertise for our Internal Labcorp Staff.

Location: South Bend Indiana-this position is hybrid requiring working onsite 3 days a week. Once fully proficient you may work remotely up to 2 days per week.

Position Overview
The IT Specialist will provide first-line technical support to end-users laboratories and branch locations throughout the North Central Division. This role requires strong team and customer communication skills troubleshooting skills the ability to resolve hardware software and networking issues.

Key Duties & Responsibilities

• Provide first-level technical support for Windows desktops/laptops local and network printing networks (LAN WAN WLAN) and specialty/proprietary lab systems.

• Support daily operations of the North Central Divisional IT infrastructure across 10000 devices.

• Troubleshoot and resolve technical issues completely and accurately; provide training to end-users as needed.

• Process hardware/software requests including ordering setup installation and testing.

• Collaborate and Route advanced/second-level system issues to the appropriate internal teams.

• Support networking and infrastructure as smart hands within divisional boundaries.

• Assist with specialty laboratory system support and configuration.

• Hybrid Onsite & Home office work with 50% Travel to locations; some overnight stays required.

Schedule & Work Conditions

• Standard hours: 8:00 AM 5:00 PM

• Extra hours may be required based on business needs.

• Some travel to additional locations is required typically within 3-4 hours primarily northern Indiana and Chicago region. If travel is required Labcorp provides company car to travel from the South Charleston location to the additional locations.

Requirements

• Bachelors degree in Information Technology Computer Science or related field; or equivalent work experience.

• 2 years of experience providing desktop network or IT support in a corporate or laboratory environment.

• Strong knowledge of Windows OS Microsoft Office Suite and networking (LAN/WAN/WLAN).

• Experience with networking hardware/software installation setup and troubleshooting.

• Excellent communication skills and customer service orientation.

• Ability to work within a team environment and independently while prioritizing multiple tasks in a high-demand environment.

Preferred Qualifications

• Experience supporting laboratory or healthcare IT systems preferred but not required.

• Familiarity with specialty or proprietary lab applications preferred but not required.

• Previous experience in a large-scale multi-location IT support environment is highly preferred.

Pay Range: $45000-$70000

All job offers will bebased on a candidates skills and prior relevant experience applicabledegrees/certificationsas well as internal equity and market data.

Benefits:Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical Dental Vision Life STD/LTD 401(k) Paid Time Off (PTO) or Flexible Time Off (FTO) Tuition Reimbursement and Employee Stock Purchase PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible toparticipatein the 401(k) Plan only. Employees who are regularly scheduled toworka 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information pleaseclick here.

.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs or needs an accommodation please visit ouraccessibility siteor contact us atLabcorp Accessibility. Formore information about how we collect and store your personal data please see ourPrivacy Statement.