Application Support Specialist

Who We ArePrice Industries Limited North Americas leading manufacturer and distributor of air distribution products (). The founding principles of Price have never changed business integrity first-class service innovation and a commitment to people. Our dependable quality reliable delivery and knowledgeable follow-up service have made Price a market leader in supplying air distribution critical controls and noise control more than 60 years Price remains a privately held family company with a deep heritage and commitment to innovation and service. Our long-standing vision values and the Price way of doing business are the cornerstones of our are a dynamic progressive and innovative organization looking for new talent in our growing Winnipeg manufacturing facility. If you thrive on new challenges and working in a friendly team-driven environment you should consider the following You Can ExpectHealth and Dental - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and and Family Assistance Program (EFAP) - You and your family will have free access to consultation and support for your mental emotional and financial well-beingPocketPills You and your family will have free access to Canadas first Digital Pharmacy PocketPills enables you to call text or email the pharmacy care team from wherever you are. You will enjoy free delivery of your prescriptions and vitamins straight to your and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).Gym Subsidy Program - Employees are eligible for a gym membership reimbursement of up to $300 per year this includes Fitness related part of our Goals Rewards Improvement and Teamwork program qualifying teams can enjoy a monthly and Professional Development - We are committed to helping you reach your potential through training and Involvement - Generously supporting health charities youth and education opportunities is our passion and youre invited to be a part of convenient Price Café offers free Tea and Support SpecialistJob Location - On site WinnipegReporting to the Manager Enterprise SystemsThe Application Support Specialist plays a key role in ensuring the stability performance and continuous improvement of our enterprise systems. This position supports both internal teams and external users by monitoring systems resolving incidents and fulfilling service requests in a timely and professional successful candidate will bring strong application knowledge troubleshooting expertise and process analysis capabilities to support operational excellence across the successful candidates responsibilities will include: Provide day to day application support for the companys enterprise system and other business applications including data maintenance user account administration system monitoring incident management request fulfillment and root cause analysis. Ensure enterprise system compliance with internal and external security policies and accreditations including preparation and review of periodic compliance reports. Perform functional testing and documentation to support the rollout of new solutions and system enhancements. Support continuous improvement initiatives by collaborating with developers and analysts to conceptualize and implement system enhancements and new programs. Maintain and update knowledge base articles and work instruction documentation. Build strong working relationships with supported business units through proactive communication and engagement. Participate in a rotational after hours support schedule compensated at overtime ideal candidate for this position will have: 3 to 5 years of application support experience ideally within a manufacturing environment. College diploma or degree in Computer Science Information Systems or equivalent experience. Hands on experience supporting a large scale enterprise system such as ERP. Strong understanding of troubleshooting methodologies and root cause analysis techniques. Proven customer service orientation and commitment to industry best practices. Working knowledge of programming languages and relational databases including SharePoint Progress and SQL. Proficiency in Microsoft Office applications. Experience developing technical documentation and end user training materials. Experience with Syteline or IFS Cloud ERP is considered an asset. Knowledge of financial and accounting processes in a manufacturing environment is considered an asset. ITIL certification is considered an and Competencies Strong verbal and written communication skills. Ability to prioritize and manage multiple tasks in a fast paced environment. Highly customer focused with a strong attention to detail and quality. Self motivated with the ability to work both independently and this excellent opportunity interest you please submit your resume including salary Industries Limited hires on the basis of merit and is strongly committed to equity and diversity. We welcome applications from all qualified candidates including all genders Indigenous peoples persons with disabilities members of visible minorities individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code. We are happy to provide reasonable accommodations throughout the selection process and while working at Price. If you require support applying online because you are a person with a disability please contact us We appreciate the interest shown by all applicants however only those being considered for an interview will be contacted.