Senior Workday Integration Consultant (Payroll)

This role is responsible for supporting maintaining and enhancing integrations across the Payroll and HR technology ecosystem with a primary focus on ADP and Workday platforms. The position partners closely with Payroll Operations Integration Developers Quality Engineers Support Teams and external vendors to ensure accurate timely and secure transmission of payrollcritical data across multiple systems.

The ideal candidate brings handson experience with Workday integrations foundational payroll process knowledge and strong analytical and troubleshooting skills. They are comfortable working in a production support environmentcoordinating incident resolution validating data mappings supporting testing cycles maintaining documentation and contributing to process improvements and automation efforts. This role is suited for a detailoriented technically curious individual eager to deepen their expertise in HRIS integrations payroll interfaces and secure fileexchange operations.

Position Responsibilities

Integration & Technical Coordination

• Support troubleshooting of integration issues involving Workday PECI ADP inbound/outbound interfaces MFT/SFTP file transfers and vendor file specifications.
• Collaborate with technical teams to validate data mappings file layouts and integration logic.
• Coordinate with ADP and other external vendors on interface updates testing cycles and change requests.

Product & Requirement Support

• Assist in gathering and documenting business requirements translating them into clear concise user stories.
• Support backlog refinement prioritization and ongoing maintenance.
• Participate in planning grooming and story review sessions within Support or Product teams.

Operations & Support

• Work closely with Support Teams to monitor daily integration runs identify failures and escalate issues to Payroll or technical teams as appropriate.
• Assist in documenting recurring issues and proposing system or process improvements.
• Support payroll operations during cutovers parallel testing and audit cycles.

Testing & Quality Assurance

• Partner with Quality Engineers to build integration test cases for payrollrelated data feeds including PECI output and vendor file transmissions.
• Review test cases and validate data accuracy field mapping and transformation logic prior to deployment.

Documentation & Process Improvement

• Maintain uptodate integration documentation data flow diagrams and operational runbooks.
• Contribute to process standardization for payroll vendor file exchanges and interface management.
• Recommend opportunities for automation monitoring enhancements and improved exception handling.

Required Qualifications

• 35 years of experience in HRIS Payroll Operations Business Analysis or Technical Product/Project roles.
• Experience configuring Workday integrations (Studio EIB Core Connectors RaaS Web Services PECI PICOF) including business processes and validation rules.
• Comfort with working formats such as CSV XML flat files and basic data mapping concepts.
• Strong analytical and technical troubleshooting skills.
• Excellent communication organization and stakeholdermanagement abilities.
• Experience in IT Production Support with understanding of Incident Problem Release and Change Management processes and practices.
• Familiarity with Asset and Inventory Management tools (e.g. ServiceNow) and job scheduling tools such as CA 7 Workload Automation.
• Available during core EST Working Hours with some expectation to be available outside core hours to cover required Ad Hoc support for Project or Steady State deliverables.
• Amenable to work in a hybrid (3x onsite per week)
• Amenable to work on a night shift schedule

Preferred Qualifications

• Familiarity with ADP platforms including ADP GlobalView ADP Celergo and GlobalMyView ESS.
• Firm understanding of payroll processes compliance standards and audit controls.
• Experience developing custom Workday applications using Workday Extend.
• Experience with MFT/SFTP tools or vendorbased file transmissions.
• Basic SQL or data analysis capabilities.
• Agile/Scrum experience.

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .