Loyalty Business Analyst (TheySheHe)

If youre here its because youre looking for anexciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

Well deliver a non-vanilla culture built on talent where we work to amplify the impact on millions of people paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers offering on-demand services from more than 170000 local restaurants grocers and supermarkets and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us every day is filled with purpose.

What makes our ride unique

Our culture and strong values.

Our career development philosophy.

Our commitment to being a force for good.

We have a vision: Building the largest marketplace in your city to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

We are looking for a highly skilled and motivated Business Analyst to become part of our Loyalty team within Growth HQ. The Loyalty team is responsible for the strategy definition and product development of Glovos loyalty subscription based program (called Glovo Prime). Glovo Prime aims to increase customer retention and frequency by offering a set of exclusive amazing benefits: unlimited free deliveries reduced fees and exclusive promotions! Its successfully reaching high and fast growing user penetration in most of our markets (and were planning to keep expanding it!).

As a Business Analyst in the Loyalty team you will play a key role in keeping scaling and optimizing the impact of our successful and loved Glovo Prime. You will work with Product Data CRM and local Growth teams and obsess with turning Glovo Prime into a vital engagement lever for us with outstanding performance metrics.

Glovo is a fast moving dynamic environment where flexibility and adaptability are key attributes. The successful candidate is a self-starter with a passion for data analytics and continuously demonstrates an ability to tackle complex problems and implement solutions.

THE JOURNEY

• Define and execute Glovo Primes strategy (including the definition of pricing benefits conditions) for the different countries. Youll be responsible for nurturing the relationship between Loyalty HQ and the countries.
• Create A/B test plans and manage them end to end - incl. design implementation analysis and communication. Youll be responsible for drawing detailed and actionable conclusions.
• Own dashboards and build new tools to improve the visibility of key metrics to track Glovo Primes performance. Youll need to ensure these tools are scalable and up-to-date.
• Understand and deep-dive into the data to find the root causes and the levers we can act upon to improve KPIs (and be accountable for them).
• Actively collaborate with your colleagues (Product managers Data analyst CRM and local Growth teams) and learn from each other in a supportive environment that allows you to grow develop and make a difference.
• Contribute towards the continuous growth of Glovo Prime through out-of-the-box thinking.

WHAT YOU WILL BRING TO THE RIDE

• Bachelors degree in Math Engineering Stats Economics or quantitative field.
• 1-2 years of prior experience in a data-driven environment delivering actionable insights.
• Ninja expertise with Excel / Google Sheets is a must.
• Advanced SQL is mandatory. Proficiency is a plus.
• Skilled in Python R or similar is a plus.
• Experience working with large data sets
• Ease in learning fast and adapting yourself to different business situations
• Problem solver and results-driven with a can-do attitude. You have the ability to work independently and have outstanding stakeholder management skills.
• Great communicator and people skills.
• Fluent spoken and written English.

Individuals representing diverse profiles and abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.

We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation food and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!