SAG Supprot Analyst
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Job Responsibilities:
We are seeking a WebMethods Support Engineer who can efficiently manage support tickets debug issues and perform minor code candidate should be capable of understanding and modifying existing integration code to support business operations and continuous improvements.
- Manage and resolve integration support tickets independently and efficiently.
- Perform root cause analysis and implement fixes for production issues.
- Handle code changes and enhancements as part of approved change requests (CRs).
- Modify and test integration components with working knowledge of WebMethods Flow Services.
- Identify and suggest fixes for repetitive manual tasks or recurring issues to improve support efficiency.
- Monitor system health logs and performance; proactively address potential problems.
- Coordinate with integration architects and functional teams to resolve system-related issues.
- Participate in unit testing for code changes and ensure stability of integration flows.
- Document recurring issues fixes and troubleshooting steps to build internal knowledge base.
- Support routine activities such as patching service restarts and maintenance tasks.
- Follow ITIL-based processes for incident change and release management.
- Escalate complex issues appropriately and coordinate with platform owners or external vendors if needed.
- Communicate clearly with business and technical stakeholders providing timely updates.
Skills:
- 7 years of experience with WebMethods Integration Server and related components.
- Strong debugging log analysis and problem-solving skills.
- Ability to understand and update integration code.
- Familiarity with support ticketing systems and basic ITIL practices.
- Good communication skills and ability to collaborate across teams.
Experience:
- 7 years of experience in development and integration solutions support
- 4 years of experience developing with Flow services and portal technologies
- 4 years of experience in developing SOAP/REST web services
- 4 years of experience with transmission protocols (http/s ftp/s sftp)
- Strong experience in handling API Gateway configurations and support (mandatory).
Preferred Education & Training:
- BS Computer Science Engineering or IT related field
Questionnaires:
Are you willing to relocate to Chennai
Yes
No
Maybe open for discussion
Do you have production support experience
Yes
No
If yes please specify the number of years:
Do you have experience with WebMethods API Gateway
Yes
No
Have you worked with any other integration tools (e.g. MuleSoft Dell Boomi etc.)
Yes
No
If yes please list the tools and years of experience:
Do you have experience collaborating with business or technical stakeholders
Yes
No
Have you performed code changes in integration flows (e.g. Flow Services mappings)
Yes
No
Do you have experience debugging and fixing integration issues
Yes
No
Required Experience:
IC
Key Skills
- ArcGIS
- Intelligence Community Experience
- GIS
- Python
- Computer Networking
- Data Collection
- Intelligence Experience
- R
- Relational Databases
- Analysis Skills
- Data Management
- Application Development
About Company
Technology is great when it works. We’re here for when it doesn’t. Likewize offers the most comprehensive protection against technology disruptions.
