Residential Sales and Service Technician, Edmonton Alberta

America Fujikura Limited (AFL) is hiring customer-focused sales-minded professionals to join our Canadian Operations as Residential Sales and Service Technicians (SSTs).

This role is ideal for individuals who enjoy engaging with customers building relationships and recommending solutions that improve peoples day-to-day lives. While technical skills are part of the role success is driven by your ability to connect with customers understand their needs and confidently recommend products and services to meet those needs.

If youve worked in retail sales wireless sales electronics hospitality or service environments where upselling and customer engagement were key this could be a great next step in your career.

Job Description Residential Sales and Service Technician (SST) Customer& Sales-Focused Role TELUS Products & Services

Location: Edmonton Alberta

What Youll Do

As a Sales and Service Technician with AFL youll act as a trusted AFL brand representative delivering both technical service and value-driven recommendations to customers inside and outside their homes.

Your responsibilities will include:

• Installing and repairing equipment related to home networking and connectivity.
• Engaging customers in consultative conversations to understand their needs.
• Recommending and selling products and services including:
• High-speed Internet & Optik TV
• Home networking and Wi-Fi solutions
• Smart home security and connected-home services
• Streaming and entertainment packages
• Identifying opportunities to enhance the customer experience through add-on services
• Educating customers on available promotions bundles and future-friendly home (FFH) solutions
• Meeting performance expectations across various key performance indicators (KPIs) including value generation and professional sales advising.
• Taking ownership of your learning by staying current on relevant products services and offers
• Delivering a professional safe and positive experience on every visit

What Were Looking For

Customer & Sales Mindset

• Strong customer service and relationship-building skills
• Comfortable with solutions-based / consultative selling
• Confident making recommendations that add value to the customer experience
• Experience upselling products or services is a strong asset

Adaptability & Independence

• Self-motivated and able to work independently with minimal supervision
• Comfortable multitasking in fast-paced customer-facing environments
• Strong communication skills (spoken and written English required)

Physical & Technical Aptitude

• Willing and able to perform physically demanding work including:
• Lifting up to 60 lbs
• Climbing ladders and poles
• Working in confined spaces and varied weather conditions
• Comfortable using tools and learning technical processes (training provided)

Schedule & Availability

• Flexible to workdays evenings and weekends as required

Qualifications

• Minimum Grade 11 Math
• Strong computer skills
• Valid Class 5 Drivers License with clean abstract
• Ability to work from heights in various weather conditions during the day and evenings
• Legally eligible to work full-time in Canada (Work Permit Visa Permanent Resident or Canadian Citizen)
• Willing to undergo background checks and obtain a Security Alarm Installer License
• Previous experience in sales or customer service is a strong asset
• Technical or telecommunications experience is preferred but not required

Why Join AFL

• Represent a trusted national brand
• Competitive unit-based (piece-rate) pay structure
• Earn additional income through sales and upselling incentives
• Annual merit increases based on performance
• Steady year-round workincluding winter months
• Best-in-class training and professional development
• Supportive diverse and safety-focused team environment
• Career growth opportunities in a rapidly evolving industry

Ready to Join Us

If youre passionate about customer experience sales and technology we want to hear from you. AFL offers a unique opportunity to build a rewarding career where relationship-building and performance are recognized and rewarded.

We welcome diversity and encourage individuals of all backgrounds to apply! We provide reasonable accommodations for individuals with disabilities. If you need accommodations during the application process contact HR contact information. We are an equal opportunity employer and value diversity not discriminating based on race religion color national origin gender sexual orientation age marital status veteran status or disability.

Required Experience:

IC