Sr. Manager, Patient Services Product Owner

Use Your Power for Purpose

Technology impacts everything we do. Pfizers digital and data first strategy focuses on implementing innovative and impactful technology solutions across all functionsfrom research to manufacturing. Whether you are digitizing drug discovery and development identifying solutions or making our work easier and faster you will be making a difference to countless lives. Your contributions will be instrumental in developing and supporting robust software for our business fostering a culture that promotes innovation and striving to improve patient care and healthcare outcomes.

Overview

The Senior Manager Polaris Integration Product Owner is accountable for the backlog and roadmap of integrations and interfaces across Polaris CRM and connected applications. This includes websites DocuSign Hermes/SMS secure messaging and data pipelines. The role defines API contracts non-functional requirements and release plans to ensure seamless interoperability between Salesforce and integrated platforms. This role translates business requirements into scalable solutions and ensures timely delivery through close coordination with Business Analysts Admins and Development teams.

This role plays a pivotal role in driving technical strategy development and implementation of digital solutions. The purpose of this role is to lead a team of technical experts collaborate with cross-functional teams and ensure the successful delivery of complex digital solutions across business units that enhance customer experience and drive business growthultimately ensuring successful implementation of CRM solutions that improve patient engagement and deliver business value.

What You Will Achieve

In this role you will:

Own and manage the integration backlog and roadmap prioritizing features and enhancements across Polaris CRM and connected systems.

Define API contracts and non-functional requirementsto ensure secure scalable and high-performing integrations.

Develop and maintain release plansfor integration components ensuring alignment with business priorities and compliance standards.

Translate complex business requirements into scalable solutions.

Define and enforce configuration standards to maintain consistency and quality across all CRM components.

Develop and maintain the end-to-end product vision and 18-month roadmap.

Champion the voice of the customer in all configuration decisions ensuring solutions deliver exceptional usability and business value.

Collaborate closely with Business Analysts Admins and Development teams to plan and execute sprints that meet delivery timelines and quality expectations.

Lead technology selection and vendor evaluation processes including contracting and implementation to ensure optimal solutions and cost efficiency.

Provide technical leadership and oversight for multiple concurrent projects ensuring on-time on-budget and compliant delivery.

Maintain governance and prioritization frameworks enabling transparent decision-making and effective resource allocation.

Manage project budgets and actual spend ensuring financial accountability and adherence to commercial and digital processes.

Review functional and technical designs to confirm usability scalability and alignment with business objectives.

Actively participate in program governance communicating goals progress and impact to stakeholders at all levels.

Here Is What You Need (Minimum Requirements)

Bachelor of Science degree in Information Management Computer Science Engineering or Technology Management.

6 years of experience in product solutions management preferably in the pharmaceutical industry.

5 years of experience in business analysis requirements definition and/or project management.

Proven success delivering solutions using Agile development methodologies (e.g. SAFe Disciplined Agile).

Strong analytical skills and ability to communicate complex technical concepts to non-technical audiences.

Experience managing cross-functional teams and vendor relationships.

Strong financial and budget acumen.

Proficiency in Microsoft Office tools (Project Word PowerPoint Excel).

Bonus Points If You Have (Preferred Requirements)

Experience with commercial processes in pharmaceutical companies.

Certified Project Management Professional (PMP) Certified Scrum Master (CSM) or equivalent agile certification.

High awareness of internal and external technology trends.

Demonstrated ability to mentor and manage technical leaders and develop talent.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers develop and coach others oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers develop and coach others oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Last day to apply : Feb 25th 2026
Work Location Assignment:Hybrid

Relocation assistance may be available based on business needs and/or eligibility.