Quality Assurance Analyst (Swedish speaker)
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking fluent Swedish speakers (speaking reading and writing) to join our Quality Assurance team. As a Quality Assurance Analyst you will be responsible for auditing interactions across multiple Line of Business (Service Ops & Vendor Ops) and communication channels (chat call and email) to ensure compliance with company policies and standard operating procedures (SOPs). You will play a key role in improving customers vendors and riders experience by providing actionable feedback identifying process gaps and partnering with stakeholders to enhance service quality.
Key Responsibilities:
- Audit frontline agent interactions (chat call and email) for transaction quality SOP adherence and customer / vendor / rider experience
- Maintain high levels of productivity and accuracy in all audits
- Conduct deep-dive analyses to identify root causes of customer / vendor / rider dissatisfaction and highlight recurring issues
- Collaborate with internal stakeholders to design and implement service improvement initiatives that drive SAT performance
- Track and report quality trends at both team and individual levels using QA monitoring tools
- Provide constructive feedback and coaching support to agents through their team leaders
- Participate in regular calibration sessions to ensure consistent evaluation standards across teams
Qualifications :
- Strong communication skills in English and Swedish both written and verbal.
- Strong stakeholder management skills
- Strong attention to detail and ability to follow through on tasks
- Ability to provide clear actionable feedback in a professional and constructive manner
- Comfortable working in a fast-paced environment with shifting priorities
- Team player with a problem-solving mindset and a willingness to learn
- Comfortable using tools such as Google Workspace or Microsoft Office
- Basic understanding of service metrics and operational KPIs
Highly valued:
- Experience in quality assurance auditing or customer service
- Familiarity with CRM ticketing or operations platforms
Additional Information :
Your Benefits
Modern dog-friendly office in Budapests Haller Gardens easy to reach even by bike!
International good vibe strong corporate background a secure & inspiring place to grow.
From day one: life accident & health insurance (MetLife).
SZÉP-card & Medicare health package.
foodora PRO & vouchers tasty meals even in the home office.
Mental health support & relaxing office massages.
In-house English lessons LinkedIn Learning access.
Extra days off AYCM partnership & all tools provided.
Social impact matters: we support 6 charities and you can join in!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Test Cases
- SQL
- Quality Assurance
- Agile
- TFS
- Jira
- Software Testing
- Test Automation
- Cucumber
- QA/QC
- SDLC
- Selenium
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
