Barista

• To have thorough knowledge of all SOPs and P&Ps for Food and Beverage Service department
• To have thorough knowledge of local rules and regulations
• To have advance knowledge Accor Online Platforms
• To have extensive knowledge of hospitality sector especially upper luxury segment
• To have thorough knowledge about Raffles brand values LQA Standards and Forbes Standards
• Good written and verbal communication skills in English
• Able to develop rapport with colleagues and management staff
• Foster Raffles Values; Authenticity Humility Excellence Generosity Graciousness Stewardship
• Internalize Raffles Brand personality; Charismatic Cultured Charming Warm Witty Joyful
• Go extra mile to make sure every employees needs are not just met but exceeded.
• Treat every employee with respect and make them feel valued
• Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
• Go extra mile to make sure every guest needs are not just met but exceeded.
• Assist and support team members and other departments in order to ensure a smooth operation
• Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement
• Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions
• Never fail the Top 5 Service Excellence
• Look at me
• Smile at me
• Talk to me
• Listen to me
• Thank me

Remote Work :

No

Employment Type :

Full-time