Auto Retention Associate

Hi were HUB!

We are a leading North American insurance brokerage that advises businesses and individuals on how to reach their goals. When you partner with us youre at the center of a vast network of risk insurance employee benefits retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy so youre ready for tomorrow.

The Opportunity!

As the Auto Retention Associate working in one of our innovative Connect Centers you are responsible for advising new and existing clients over the phone on how to best protect their assets when it comes to automobile insurance. Building relationships and offering solutions using a diverse selection of insurance products while achieving performance targets.

What you will bring to our team

• Strong conversation skills detail oriented and computer systems proficiency

• High school education or equivalent

• Level 1 Insurance License an asset

• Customer service and or call center experience an asset

A day in the life -

• Build relationships with clients colleagues and leaders so you can deliver a best-in-class client experience

• Provide a wide variety of auto insurance services including renewals new plates transfers cancellations debt payments and more

• Creatively offer a diverse selection of ICBC and private insurance products over the phone

• Document all client conversations to minimize errors and future issues

• Place outbound calls to enhance retention focus on call to sale conversion

• Manage inbound call volume through servicing calls in an efficient manner

• Upsell and cross-sell other insurance products from our other departments

• Consistently meet sales targets and telephone metrics

• Receiving and processing payments in accordance with company policy

• Using ICBC Policy Centre our BMS EPIC and multiple other software solutions

• Administrative duties such as preparing documents filing

Salary Expectations

The compensation for this position is a variable compensation structure ie. base salary plus commission. As such the total compensation earned will vary depending on the successful candidates book of business at a particular time. The expected base salary for this position is $40000.00 to $45000.00 plus commissions will be paid based on successful sales performance. The total compensation will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits disability insurance RRSP matching paid-time-off benefits and eligible bonuses for some positions.

Why Join HUB

• Do you enjoy making friends We love making friends; join our team of amazing people who all get along and thrive together!

• We work hard and play hard! Get ready for our Staff Holiday Parties!!

• Paid day off for your birthday we want to celebrate you!

• Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities

• Room to grow within the organization

• Lots of company perks benefits RRSP matching and great compensation

Your future with HUB

Choose a career with HUB International and take the first step toward creating a future that combines a diverse challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunities for advancement.

At HUB we value education and continuous learning and we will assist you along your career development path. We provide HUB Ready training for new employees as well as financial support for licensing industry designations management & leadership development and other related courses designations or programs.

What makes us different than all the rest

Our Vision: To be everywhere risk exists today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals families and businesses. To empower our employees to learn grow and make a difference in their communities.

Our Core Values:

• Entrepreneurship: We encourage innovation and educated risk-taking.

• Integrity: We do the right thing every time.

• Teamwork: We work together to maximize results.

• Accountability: We measure and take responsibility for outcomes.

• Service: We serve customers communities and colleagues.

If you value what we value and like the perks along the way Apply TODAY!

The employment offer is contingent upon completion of a successful background check.

HUB is a company where your contributions will make a difference. We invite you to learn more about our team at . If you require any accommodations during the hiring process please reach out to to request this. Only candidates selected for an interview will be contacted.

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