Lead, SAP Customer Master Data & Analytics

The Lead Customer Master Data & Analytics within the Finance Shared Services (FSS) organization supports the Order-to-Cash (OTC) Global Process Lead by ensuring strong governance data quality and operational excellence for Customer Master Data across SAP S/4HANA and integrated systems. This role provides people leadership and partners cross-functionally to deliver accurate compliant and timely customer data that enables effective OTC execution regulatory compliance and data-driven decision-making while driving continuous improvement analytics and process innovation.

Responsibilities

• Lead the Customer Master Data vision roadmap and governance framework across SAP S/4HANA and integrated systems.
• Serve as the senior point of contact for Customer Master Data across Customer Service Supply Chain Pricing Finance/AR Commercial and IT.
• Define and enforce global customer data standards stewardship practices and data quality controls to ensure accuracy completeness and compliance.
• Drive continuous improvement initiatives across Customer Master Data processes balancing global standardization with operational agility.
• Oversee Customer MDM/DSP (Syniti Data Stewardship Platform) operating models including intake validation approvals stewardship escalation and audit readiness.
• Lead and manage DSP workflows to ensure timely processing SLA adherence and high data quality.
• Support end-to-end project delivery including design test and rollout of SAP enhancements integrations and data remediation initiatives.
• Lead medium-to-large scale initiatives using Smartsheet project management methodology.
• Maintain and update Customer Master Data SOPs and country variants following process or system enhancements.
• Deliver executive-level reporting and analytics on data quality KPIs and process performance.
• Drive AI-enabled automation initiatives such as duplicate detection intelligent validation and workflow optimization.
• Ensure compliance with regulatory audit privacy and SOX requirements related to customer data.
• Lead and manage a team of 35 analysts supporting customer onboarding for U.S. sales organizations.
• Directly manage coach and develop team members through performance management capability building and career development.

Qualifications :

Required Qualifications

• Minimum 5 years of progressive experience in Master Data Management Data Governance or Data & Analytics within complex enterprise environments.
• Solid understanding of end-to-end Order-to-Cash (OTC) processes with the ability to partner effectively across Finance Customer Service Supply Chain Pricing Commercial and IT.
• Demonstrated ability to influence drive change and operate independently within a matrixed global organization.
• Proven experience leading process improvement and data quality initiatives with a strong focus on governance compliance and operational excellence.
• Strong project management capabilities including experience managing medium-to-large initiatives using Smartsheet or similar tools.
• Advanced analytical and problem-solving skills with the ability to translate broad direction into clear actionable insights.
• High proficiency in Excel.
• Hands-on experience with SQL Server Power BI Oracle and data modeling concepts.
• Excellent verbal and written communication skills with the ability to engage senior leaders and diverse stakeholders.
• Ability to manage multiple priorities and deliver results under tight timelines.
• Demonstrated people leadership capabilities including coaching performance management and team development aligned with AbbVie leadership behaviors.

Preferred Qualifications

• Experience working within a formal MDM framework and data stewardship platforms (e.g. DSP/Syniti).
• Prior exposure to internal audit SOX or regulatory compliance related to master data.
• Experience supporting or leading SAP S/4HANA data initiatives or large-scale system transformations.
• Demonstrated interest in innovation automation and analytics-driven process optimization.

Education Requirements

• Bachelors degree in Business Supply Chain Information Systems Data Analytics or Finance.

Additional Information :

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: 

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location and we may ultimately pay more or less than the posted range. This range may be modified in the future.

• We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.

• This job is eligible to participate in our short-term incentive programs. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission incentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more visit  & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:

Work :

No

Employment Type :

Full-time