Assistant B&F Front of House Manager

ABOUT THE PROPERTY

Located in the heart of the city at Andrassy Avenue (a UNESCO World Heritage Site) the hotel is housed in the impressive Drechsler Palace on the citys most luxurious shopping street located directly across from the State Opera House.W Budapest features 151 stylish guest rooms and suites including one Extreme WOW the brands lux-take on the Presidential Suite. The hotel offers a destination restaurant and a destination bar both sure to be embraced by locals as a place to mix and mingle as well as the signature W Lounge the brands evolution of the traditional hotel lobby where guests can go to see and be seen. Three meeting and event spaces including a Great Room for larger celebrations are available along with an Away Spa FIT fitness center and WET pool. Guests can also expect the W brands signature Whatever/Whenever service philosophy providing guests whatever they want whenever they want it.

ABOUT THE BRAND

At W we go all in. We are vibrant alluring and personal. We dont take ourselves too seriously. We are irreverent energetic and spontaneous. We have an edge. We are bold brave and confident. We do everything with intention. We are sophisticated thoughtful and aspirational. W sits alongside luxury and is not confined by it W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. We stimulate our guests to ignite curiosity and expand worlds. We share our guests passions providing insider access to whats new and whats next. If youre ready to create the energetic W scene that is magnetic to everyday connectors around the world then we invite you to explore a career with W Hotels.W Hotels does not recruit we cast Talent.

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service if applicable. Assists in the daily supervision restaurant operations and assists with menu planning maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals then implements plan.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the food and beverage culinary or related professional area.

OR

2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the food and beverage culinary or related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

Handles employee questions and concerns.

Monitors employees to ensure performance expectations are met.

Provides feedback to employees based on observation of service behaviors.

Assists in supervising daily shift operations.

Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.

Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

Ensures all employees have proper supplies equipment and uniforms.

Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.

Ensures compliance with all restaurant policies standards and procedures.

Monitors alcohol beverage service in compliance with local laws.

Manages to achieve or exceed budgeted goals.

Performs all duties of restaurant employees and related departments as necessary.

Opens and closes restaurant shifts.

Providing Exceptional Customer Service

Interacts with guests to obtain feedback on product quality and service levels.

Supervises staffing levels to ensure that guest service operational needs and financial objectives are met.

Encourages employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Strives to improve service performance.

Sets a positive example for guest relations.

Assists in the review of comment cards and guest satisfaction results with employees.

Meets and greets guests.

Conducting Human Resource Activities

Supervises on-going training initiatives.

Uses all available on the job training tools for employees.

Communicates performance expectations in accordance with job descriptions for each position.

Coaches and counsels employees regarding performance on an on-going basis.

Additional Responsibilities

Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Assists servers and hosts on the floor during meal periods and high demand times.

Recognizes good quality products and presentations.

Supervises daily shift operations in absence of Restaurant Manager.