Technical Account Manager

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The Opportunity

As large enterprises invest in Adobe we seek strategic and upbeat technical experts to assist our biggest customers with their operational needs across Adobe Experience Cloud solutions.

Our Technical Account Managers (TAMs) build develop and maintain one-on-one relationships with our Premier customers. They provide a specific set of technical services built to support operational health and increase the benefits of adopting new solutions and functionality.

We are seeking a technical candidate with a strong foundation in development consulting and support. The candidate must demonstrate proven customer-facing and relationship management abilities. The TAM will deliver proactive services guidance and mentorship. They will serve as the customers technical representative within Adobe. This role will collaborate with Customer Success Management support consulting Tech-Ops and engineering teams at Adobe. The goal is to ensure technical questions are addressed quickly to meet project deadlines and requirements. The TAM must also have an in-depth understanding of the products and technologies involved. This expertise will help assigned accounts prevent issues minimize risks and navigate changes!

This role requires visiting customer sites with 5-10% of duties carried out on-site. Excellent proficiency in both written and oral English communication is mandatory.

What youll do

Serve as the primary contact while maintaining a high degree of customer happiness for assigned accounts.

Deliver proactive and preventative services including notifications of upcoming releases and potential impacts.

Lead and guide customers through complex environment changes.

Provide onsite and roll-out support.

Conduct regular knowledge transfer sessions.

Coordinate and drive customer technical issues with support engineering and consulting teams.

Handle technical blocking issues.

Conduct customer status calls and reporting.

Perform regular service reviews.

What you need to succeed!

• Bachelors Degree in a related technical field or equivalent experience.
• Multi-year experience working in complex enterprise IT environments in consulting support account management or development roles.
• Excellent command of written and spoken English is required with knowledge of an additional EU language considered a plus.
• Demonstrated presentation skills and experience organizing and running high-profile customer calls and meetings.
• Professional demeanor with the ability to collaborate with and lead diverse teams throughout Adobe.
• Strong conflict resolution and negotiation skills.
• Ability to analyze complex enterprise software and infrastructure issues (Java web-server network OS DB/SQL).
• Must-have: Customer-facing experience in enterprise projects and working knowledge of development methodologies and technologies in one or more of the following: JavaScript jQuery Java JSP; HTML HTML5 XHTML CSS; REST XML J2EE Application Services Database Technologies LDAP Server Technology OSGI Framework.
• Nice-to-have: Experience with Apache Sling JCR CRM Adobe Experience Manager Adobe Campaign Adobe Analytics or other Experience Cloud platforms.
• Proficiency in Analytical Problem Solving Building Customer/Partner Relationships Confidence Cross-Boundary Collaboration Impact and Influence Interpersonal Awareness Project Management Strategic Insight Product & Technology Expertise and Value Selling.

As our many awards will tell you at Adobe youll be immersed in an exceptional work environment that is recognized around the world. Youll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If youre looking to make an impact Adobes the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog explore the fantastic benefits we offer at.

Adobe is an equal opportunity employer. We hire talented individuals regardless of gender race or colour ethnicity or national origin age disability religion sexual orientation gender identity or expression or veteran status. We know that when our employees feel appreciated and included they can be more creative innovative and successful. This is what it means to be Adobe For All.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .