Customer Practice Lead
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About the role
The Customer Practice Lead (CPL) Process Design and Governance is the design and governance owner for customer-facing processes across the account lifecycle. This role leads: defining how we manage accounts how we assure services and how we orchestrate growth with Salesand then runs the governance rhythms that keep those processes compliant measurable and continuously improving.
What Youll Do
Lead the design maintenance and governance of endtoend customer processes across Account Service and Sales motions ensuring clear handoffs and effective change control.
Run predictable governance rhythms (weekly biweekly monthly quarterly) that surface risk early ensure compliance and drive dataled decision making.
Define and maintain KPIs KRIs and auditready evidence to demonstrate SLA/XLA performance renewal success and contractual compliance.
Manage the continuous improvement and automation backlog overseeing release cycles and uplift initiatives across the customer practice.
Lead core governance forums such as Service Review Boards CAB Renewal Boards and Portfolio Reviews ensuring actions are tracked and completed.
Provide strategic support to the Chief Customer and Revenue Officer contributing to practicewide improvement initiatives.
What Were Looking For
Strong executivelevel communication skills with the ability to influence senior stakeholders and drive clarity across teams.
Proven leadership capabilities with experience building relationships facilitating crossfunctional alignment and driving accountability.
Demonstrated project management time management and governance discipline in complex or multistakeholder environments.
Advanced ability in business analytics reporting and process design ideally with ITILaligned managed services experience.
812 years experience in Managed Services with a strong track record in process delivery customer centricity and commercial literacy.
Relevant certifications (preferred): ITIL 4 MP ISO 27001 Cloud certifications.
Ready to Apply
Update your resume and show us how your applications experience aligns with this role. Tell us why youre the right fit we want to see your expertise in action to give your application full consideration.
About NEC
At NEC Australia were more than a technology companywere a team of innovators shaping the future. With over 50 years in Australia we bring together the best technology and the smartest people to drive excellence. We work across industries helping businesses thrive and creating a safer smarter society.
NEC Australia is an exciting period of growth with numerous new projects for our high-profile customers. This is a unique opportunity to join us as were looking forward to a bright future for our organisation.
Whats In It for You
We value our growing number people and offer a fantastic workplace culture career growth opportunities and industry-leading benefits including:
Bonus & wellness days (after 6 months)
14 weeks paid parental leave
Up to 4 paid volunteer days per year
Discounts on health insurance travel entertainment & more
Salary sacrificing options (car leasing super etc.)
Employee Assistance Program free confidential support for you & your family
Join Us & Make an Impact!
At NEC we embrace diversity equality and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples people with disabilities and individuals from culturally diverse backgrounds.
Ready to take your career to the next level Apply now and lets build something amazing together
Key Skills
- Practice Management
- Veterinary Experience
- Enterprise Architecture
- Office Manager Experience
- Enterprise Software
- Healthcare Management
- IaaS
- TOGAF
- Medical office experience
- Conflict Management
- COBIT
- Customer relationship management
About Company
NEC Group under the Solution for Society principle delivers safety, security, fairness and efficiency to our society with our partners around the globe.
