Temple Square Guide | Missionary Department

This position is central to the purpose of Temple Square which is to help all guests learn of Jesus Christ and to help guests recommend others to come and see. Temple Square Guides are individual contributors responsible for ensuring that Temple Square guests receive an exceptional Christ-centered guest experience. Temple Square guides accomplish this by partnering with missionaries and other Temple Square guides to meet the unique needs of each guest participating in individual and group trainings with Temple Square guide trainers and continuously studying to deepen their knowledge of Temple Square to provide accurate and inspiring information to every guest. Reports to Temple Square guide trainer.

Welcomes and engages guests in a friendly professional manner.
Leads tours that are inspiring and Christ-centered and tailors the experience to the guests needs.
Provides accurate historical and contextual information about the site.
Coordinates with the missionaries who support Temple Square.
Answers questions and offers additional insights to enhance the guest experience.
Ensures guest safety and comfort throughout the tour.
Manages group logistics including timing pacing and accessibility needs.
Handles unexpected situations calmly and professionally (e.g. emergencies schedule changes).
Promotes additional experiences or services offered on Temple Square.
Maintains up-to-date knowledge of the site exhibits and special events.
Collaborates with other Temple Square guides to deliver consistent and high-quality experiences.
Helps with a variety of administrative and organizational responsibilities on Temple Square (e.g. managing headsets for translation needs).
May include other assigned duties on Temple Square (e.g. assisting with General Conference).

Returned missionary.
Knowledge and understanding of Preach My Gospel.
Excellent interpersonal prioritizing professionalism and leadership skills.
Strong verbal communication and storytelling abilities.
Self-motivated and able to work well with people.
Willing to receive and implement feedback.
Exceptional dynamic presentation skills regardless of the group size (large or small).
Ability to work independently and apply personal and creative initiative.
To successfully perform the essential functions of the job there may be physical requirements which need to be met such as standing or walking for long periods of time and using monitors/equipment.
Agreeable to spending time outdoors in varying weather conditions.

Preferred
Fluent in a foreign language preferably Spanish Portuguese French or Mandarin Chinese.
Served a mission at a temple visitors center or Church historic site.
Previous experience in customer service guest experience hospitality or guiding tours.