Sr Manager, EPO Applications Support
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Job Location:
Bellevue, WA - USA
Monthly Salary:
$ 134600 - 242900
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!
*** This position is located in Bellevue WA - this is not a remote role. This is a hybrid schedule requiring at least 3 days a week in office.This role provides leadership and expertise to a team responsible for complex application support and development activities supporting key Enterprise Program Office operations. It directs the analysis design development and implementation of software applications and their components. The role involves managing project priorities coordinating with key stakeholders and ensuring alignment with business strategies. Additionally this role is accountable for enterprise data repository governance ensuring data integrity accuracy and accessibility to enable transparent decision-grade reporting. Success is measured by effective project delivery system stability and team performance. The work impacts organizational efficiency and customer experience by maintaining and enhancing critical application systems.
Job Responsibilities:
- Lead the application support team to ensure timely resolution of complex technical issues and maintain system stability
- Manage the design development and implementation of software applications to meet business requirements and technical standards
- Coordinate with cross-functional managers to integrate application projects and align with organizational priorities
- Oversee project planning prioritization and progress monitoring to deliver solutions within scope and schedule
- Provide coaching performance feedback and career development support to team members to enhance capabilities
- Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience:
- Bachelors Degree and 7 years of related work experience
OR a combination of education and experience deemed equivalent (Required) - Acceptable areas of study include Computer Science Business Administration Project Management or related field.(Preferred)
- 7-10 years Telecommunications experience required preferably in the wireless industry (financial support customer support/customer care provisioning or billing).
- 2-4 Years Management experience.
- 4-7 Years Experience supporting production applications ideally in Agile Methodology specifically Microsoft Dynamics and Power Platforms as well as Airtable
- 4-7 Years - Experience managing data governance standards to ensure integrity traceability and reliability of reporting datasets
- 4-7 Years Experience coordinating development efforts with various stakeholders including business analysts project managersdevelopment customers and vendors.
- 4-7 Years Business/functional analysis experience.
- Software quality assurance experience including ability to define review and implement detailed test plans.
- Telecom experience (Preferred)
- At least 18 years of age
- Legally authorized to work in the United States
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Required Experience:
Manager
Key Skills
- Computer Hardware
- Inventory Control
- Developmental Disabilities Experience
- Management Experience
- Mobile Devices
- Remote Access Software
- Team Management
- Operating Systems
- Supervising Experience
- Technical Support
- Phone Etiquette
- Application Support
About Company
Grow Your Career. Grow With One Join Us #WeAreOne We are driven. We are family. We are One. When you join MobileOne, you join a team of friends who work as hard as they play. You’ll learn how to be a leader, make bank, and most importantly, have fun along the way. With over 200 […] ... View more
