Plumbing Manager

Position Title: Plumbing Manager (Field Operations Manager)

Reports To:General Manager or Operations Manager

Status: Full-time Regular position

Category: Plumbing

Location Name: Neal Harris - Service Experts

Location Address: 9040 Cody St Overland Park KS 66214

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team

Our team consists of thevery best; we believe in doing what is right for our customers and our employees. We provide our employees with the trainingsupportand an opportunity for unlimited professional growth.Join us and become an EXPERT!

Position Summary:

The Plumbing Manager leads staff membersthat installrepairandmaintainplumbing in both residential and commercial buildings. The Plumbing Manager routinely works directly with plumbers service and install technicians dispatch personnel sales reps and other managers to ensure customer satisfaction while meeting departmental goals andobjectives. Serving as a senior company representative the Plumbing Manager often communicates directly with customersvendorsand suppliers to ensureaccuratecommunication of job or project status and requirements.

Key Responsibilities:

• The Plumbing Manager directs daily operations of the Plumbing Service Department by successfully performing the following tasksdutiesand responsibilities:

• Schedulesdirectsand provides technical support for plumbers to meet service demands and customers expectations

• Recruits interviews hires and trains plumbers and apprentice plumbers as required meeting workload demands and company or customer expectations and requirements

• Supervises and directs the plumbers to effectively perform the functions of plumbing repair replacementinstallationand other duties asrequiredto ensure customer satisfaction.

• Reviews plumbers work to ensure quality meetsestablishedstandardstechniquesand safety requirements; makes recommendations as requirements to improve quality and productivity

• Responsible for plumbers and apprentice plumbers performance appraisals reviews and for setting improvement goals per company requirements

• Establishes andmaintainsa regular training program to ensure that plumbers and apprentice plumbers areproperly trainedon latest service techniques and safety procedures for equipment and general working conditions

• Conducts group and one-on-one meetings with plumbers asrequiredfor trainingevaluationand general communication;participatesand/or conducts regularly scheduled departmental safety/informational meetings

• Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill levelefficiencyand training requirements

• Communicates daily with dispatch reporting on project information estimated time to complete jobs labor hours and parts or material used

• Maintains communication with vendors and factory personnel concerning warranty issues product recall notices operational problems with products prematurefailuresand other issues as they apply to products and equipment sold and serviced by the Plumbing Department

• Develops and monitors budgetsgoalsandobjectivesto insure departmental profitability

• Reviews work ordersinvoicesand time reports for accuracy and to ensuretimelycash flow andmaintainminimal account receivables

• Specifies and makes sure thatrequiredparts are ordered intimelyfashion to ensure work deadlines are met

• Ensures that all company/department policies are being followed by all plumbing staff

• Oversees assigned service vehicles monitors vehicles to ensure they are beingmaintainedand operated asrequiredand used according to company policy

• Monitors service vehicles to ensure they are in an acceptable condition to allow plumbers to efficiently work out of the vehicle and that an adequate inventory of parts and material are maintained

• Keeps current with latest training on current products coordinates training andmaintainstraining records to ensure personnelmaintainproficiencyin preventive maintenance start-uptrouble-shooting and repair of supported equipment

• Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work

• Manages larger installationstart-upand commissioning projects; coordinates and directs a team of plumbers and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner

• Work with other departmental managers to meet company and departmental goals andobjectives

• Other tasks and responsibilities as requiredmaintainingefficient department operations

Desired Skills and Qualifications:

• Master Plumber with ability to be license holder for office

• Excellent customer service and sales skills

• Five years Plumbing Management related experience; or an equivalent combination of education and experience

• Some post-high school education from college tradeschoolor military

• Exhibit an in-depth knowledge and understanding of Plumbing trades

• Has the ability to read interpretutilizeand train on manuals schematics and control circuits related to Plumbing systems

• Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions

• Excellent leadership skills to enhance team productivity and standards of work produced

• Excellent verbal and written communication skills; and strong conflict management skills

• Detail oriented and highly organized with the ability to handle multiple tasks and assignments

• Good computer skills: knowledge of andproficiencyin common office applications such as MS Word ExcelOutlookand general software navigation

• Possess a strong personal desire for improvement; and the desire to motivate technicians to be better tomorrow than they are today

• Have a cleanneatand professional appearance; a top performer who can instill pride of workmanship in himself and in others

• Valid drivers license with a clean driving record and background

• Ability and willingness to work non-standard schedule: nights weekends and holidays as/ifrequired

What Do We Offer You as a Service Experts Employee

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness a summary of the many benefits that could be available to you as a Service Experts valued employee.

• Competitive Pay including incentive opportunities for many positions

• Paid Time Off and Company Holiday Pay

• Medical /Dental /Vision Insurance programs

• 401(k) Retirement Savings Plan with company matching contributions

• Life Insurance for you and options you canelectfor your family

• Short-term and Long-term disability insurance options that protects you and your family if you are unable to work

• Supplemental benefit programs such as: Legal advice pet insurance health advocacy programs

• World Class Training opportunities through our Experts University

• Career Development opportunities

Service Experts Heating & Air Conditioningis an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email