ReceptionistAdmin Assistant

• East Suffolk CouncilSouthwold IP18 6ND

• 25583 - 25989 pro rata (Band 2)

• 30 hours per week (annualised hours)

• Permanent

East Suffolk Council is an exciting place to work delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.

We currently have an opportunity to join East Suffolk Councils Coastal Properties Team as a Receptionist/Admin Assistant at Southwold Caravan Site.

Your role:

The post holder will join the Coastal Properties team within Property and Place which manages the Southwold Caravan role requires an agile working approach practicality and the ability to positively represent our Coastal property assets and services throughout the year.

Day-to-day the work will include greeting customersdealing directly in person/phone/email with customer and public enquiries and processing Caravan and Camp site bookings. You will work as part of a small team and will have key-holding responsibilities be involved in the administration relating to bookings including website system usage and other processes such as in-person electronic payments from customers.You will need to help best present the site and associated work will involve using your own initiative to resolve issues arising and follow response processes.

Please note the role will possibly include weekend working as part of standard week. The post holder will be required to attend to all aspects of the daily running of a busy Caravan and Camp site and the service needs throughout the Season with highest demand during main season. The role will include being outside in the Resort as well as in the office.

The hours are variable over the year to meet the seasonal demands of the role therefore working hours per week may vary up to 37 hours but will average out at 30 hours per week . It is anticipated greater hours would be worked March November and lesser hours works DecemberMarch. The main working times will be dictated by the needs of the business over a 7 day week. Bank holiday working will also apply.

What you will need:

The successful candidate will be flexible to respond to the demands and requirements of the seasonal services represented by the service area and have excellent communication skills care attention to detail and accuracy. The candidate will hold office experience and have awareness of Health & Safety and welfare maintenance and repair.

Why work for us

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Counciltake a look at our video and hear why our employees think it is such a great place to work (YouTube).

Here are some of the main benefits:

• Generous leave entitlement (equivalent to 25 days a year increasing to 31 days after 5 years service plus bank holidays)

• Local government pension scheme

• Flexible working arrangements

• Learning and development tailored to your role

• A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.

• Discounts on mobile phones computers holiday and travel fashion and clothing health and beauty and many other products and services.

Find more information about what we offer in ourbenefits brochure (pdf).

The majority of our teams are working in an agile way with a mixture of home and office working depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate please contact the recruiting manager listed at the bottom of this advert.

For more information

For an informal discussion regarding this post please contact Paul Rice at

Closing date: 2 March 2026

Interview date: 12 March 2026

How to apply

Step 1 -Read the advert and the Job Description and Person Specification (docx)

Step 2 -Complete theSupporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).

Step 3 -Complete the online application and upload your statement. Please note CVs are not accepted.

For more information check out the How to Apply section of our Career Site (URL).