Support Professional, English

The Support Professional for the English Department provides essential administrative skills and support for the Department Head Composition English as a Second Language and Integrated Reading and Writing faculty and staff students and visitors of the English Department.

INTERNAL: Only current APSS employees may apply.

Requisition ID: 1063
Position Number:
Employee Group: APSS Bargaining Agreement
Schedule: 40 hours/52 weeks Monday through Friday 8:00 AM - 5:00 PM
Compensation: Level B $18.67 per hour
Benefits: Full-time
Reports to: Department Head
Posting Opens: 2/18/2026
Posting Closes: 3/3/2026

ESSENTIAL JOB FUNCTIONS

• Operate an efficient office and provide high-level secretarial support to the English department head.
• Serve as receptionist for administrative and instructional activities for the Department Head faculty and staff while utilizing excellent professional awareness of legal ramifications when handling sensitive and/or confidential information.
• Greet and direct students visitors members of the College and the public responding in a professional manner to in person requests and assisting with questions and concerns.
• Process absences and sub pay requests for instructors ensuring proper forms and approvals.
• Maintain accurate records of absences in PeopleSoft.
• Post departmental schedules on Google Calendar and maintain up-to-date availability spreadsheets for adjuncts.
• Help with scheduling for full-time and adjunct instructors including creating updating and distributing semester schedules.
• Assist with the scheduling of overloads and create availability forms each semester.
• Coordinate with instructors to choose textbooks for courses ensuring consistency across sections.
• Place book orders for all English classes including sending book lists to the bookstore and library.
• Maintain an updated department book spreadsheet for the library and campus records.
• Assist faculty using OERs to have access to instructional materials
• Budget/Pro Card/FS Prod:
• Run monthly reports for budget tracking including classroom supplies memberships and printing.
• Manage departmental Pro-Card transactions ensuring receipts are uploaded for reconciliation.
• Organize materials and supplies for department events such as Open Houses and Advising Days.
• Ensure event setups are complete including providing necessary swag magazines and literature.
• Maintain and expand the library by purchasing Caldecott Newbery King and Belpr books.
• Track and document all books purchased for the library ensuring two copies are acquired for departmental use.
• Coordinate and update semester schedules by class location and modality.
• Work with the Department Head to finalize class assignments for full-time and adjunct faculty.
• Ensure accurate and timely room assignments and schedule updates; address attributes in CSPROD
• Assist with onboarding new full-time and adjunct faculty ensuring all necessary equipment and resources are available.
• Update contact information and assist with department meetings and communications including Zoom meetings and room reservations.
• Maintain records of faculty availability and work with the Department Head for class assignments.
• Update various departmental records including syllabi course calendars and student attendance.
• Assist with maintaining the departments online folders ensuring documents are up-to-date and accessible.
• Order necessary office and classroom supplies ensuring inventory is maintained.
• Track students who have taken the placement test and log AI-detected cases in an Excel spreadsheet (date student ID name).
• Assist students with testing inquiries including when tests are unavailable due to SAT or Accuplacer scores.
• Work with the Enrollment Center to activate tests when required.
• For AI detection assist students with retaking the test and ensure they come to campus if necessary. Log AI cases in the AI spreadsheet shared with the Enrollment Center.
• Run queries for ARW 100 and IRW 101 students to ensure correct class enrollment.
• Document changes and student discussions.
• Contact misplaced students to discuss class adjustments unless overridden. Share with the Department Head for further action.
• Check student enrollment status via the Enrollment Request Search in PeopleSoft.
• Student Enrollment:
• Process prerequisite waiver requests for ARW 100 IRW 101/EN 101 EN 102 literature writing and ESL classes.
• ESL students must be enrolled by their advisor; we only process the waiver.
• Check transcripts or the equivalency website to verify waiver eligibility. Do not use overrides; inform students about tuition payment.
• If a college is not listed on the equivalency website request approval from the EN 101/EN 102 Coordinator.
• Enroll students in their requested classes after the waiver is processed ensuring the correct class number is provided.
• Address issues for students trying to enroll in combined classes due to prerequisite errors. ARW and IRW students must enroll in their respective classes.
• Discuss class modality schedule and enrollment options with students.
• Assist students with placement testing pre-requisite waivers and enrollment issues.
• Process course prerequisites and support students with registration ensuring they meet the necessary requirements.
• Provide students with necessary information on registration placement tests and related procedures.
• Supervise and guide student workers ensuring clear task outlines and job expectations.
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position
• Performs other related duties as assigned

JOB SPECIFICATIONS
Education

• Associates degree required or comparable combination of relevant education and experience

Experience

• Minimum of three (3) years of experience in an administrative assistant customer service position role required

Skills

• Proficient computer skills in Google (Chat Calendar Drive Gmail Groups and Sheets) Microsoft Office (MS Word Excel PowerPoint) Adobe Acrobat and willing to learn PeopleSoft Campus-Wide Information System (CWIS) (FSProd and CS-Prod) Cadence Canvas Preceptive Content and Drupal.
• Excellent organizational skills ability to prioritize and complete tasks in a timely manner.
• Must be proficient in verbal written and interpersonal communication skills to work effectively with people of diverse ages ethnicities sexual and social-economic backgrounds.
• Ability to work under high pressure. Possess mature judgment and be flexible in regards to frequent interruptions and ability to handle pressure situations.
• Project a professional image including punctuality and good attendance record.
• Ability to perform daily routine and unexpected duties with minimum supervision.
• Must use excellent judgment in handling sensitive or difficult situations.
• Demonstrated initiative and problem-solving abilities and be able to exert initiative and resourcefulness.
• Maintain the highest levels of confidentiality and ethical standards.
• Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required.

Mental Demands

• Ability to manage projects and work independently on a daily routine.
• Ability to respond courteously and appropriately to telephone and personal inquiries from faculty students staff and the public.
• Ability to maintain confidentiality able to cope calmly with different events and circumstances.
• Ability to work effectively with diverse groups and individuals in a team environment.
• Ability to perform the functions of the job efficiently and cheerfully.
• Willing and able to work as a team with other co-workers.
• Ability to work in a fast-paced environment.

Physical Demands

• Ability to lift and move up to 25 pounds
• Ability to sit for extended periods of time

Working Conditions

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
• Ability to function effectively as a member of a team in a multi-person and high volume academic and student affairs department.
• Ability to work flexible hours as needed. May require occasional evening and weekend hours.
• Some travel may be required to participate in professional organizations and conferences.

BENEFITS

• Health Coverage: Six health insurance plan options including one with no health insurance premiums.
• Time off: Enjoy substantial vacation time.
• Wellness Program: Access resources for physical and mental wellbeing and an onsite gym membership.
• Continuous Learning: Career development and educational opportunities.
• Retirement Plans: Secure your future with our retirement options including a state retirement plan.

NEXT STEPS / APPLICATION PROCESS

• Please fill out an application at Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
• Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

NONDISCRIMINATION STATEMENT

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age race color religion marital status sex/gender pregnancy sexual orientation gender identity gender expression height weight national origin disability political affiliation familial status veteran status or genetics in all programs activities services employment and advancement including admissions to access to treatment in or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs activities services and employment including recruitment selection retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel 143 Bostwick Avenue NE Grand Rapids MI 49503-3295.