Desktop Support Technician Entry Level
Share
Job Location:
Durham, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Join New Era Technology where People Firstis at the heart of everything we do. With a global team of over 4500 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to-end technology solutions at scale.
At New Era youll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts access continuous training and enjoy competitive benefits. Driven by values like Community Integrity Agility and Commitment we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive growth-oriented environment New Era is the place for you. Apply today and help us shape the future of worktogether.
The primaryresponsibility of this role is to supportclientsthrough answeringloggingand troubleshooting incidents in an expedient professional manner while developing relationships through outstanding client service.
Duties and Responsibilities
- Monitoring computer hardware performance and diagnosing system issues
- Installing new hardware in computers including adding or replacing computer memory (RAM) and installing disk drives
- Replacing worn or defective parts and clean computer hardware according manufacturers specifications
- Performing equipment testing following repairs
- Setting up new configurations for computers including OS image deployment
- Installingconfiguringand upgrading software applications including rollout project
- Troubleshoot and resolve software application and OS related problems
- Using IT Service Management tools and systems to track and route cases (problem and request tickets) including standards for updating and changing case standards
- Identifyprioritizeand escalate situations requiring urgent attention
- Perform system health check and mitigation to meet software and security standards including encryptionpatchingand backup
- Other related duties asrequired
Performance Measures
- Meeting client service level agreement (SLA) targets
- Meetingutilizationtargets
- Measures agreed and set during performanceappraisal.
Qualifications
- Tertiary qualification in relevant field
- A certification or equivalent years of experience
Skills andExperience
- Minimum 1 years experience with installation and troubleshooting in a technical environment
- Knowledge and experience providing customer servicesin an IT environment
- Using any case management / support ticketing and knowledge-based systems
- Previous experience with Lenovo ThinkPad laptops Apple MacBooks MAC OS Microsoft Windows 10 OS Microsoft Office 365 / 2011/ 2016 CrashPlan McAfee AV / ePO Cisco AnyConnect VPN Adobe Suite PingID SCCM and/or Casper
- Experience supporting Office 365
- Sound logical diagnostic ability
Attributes
- Positive attitude and collaborative approach in working within a team environment
- Strong customer service skills
- Strong oral and written communications
- Excellent interpersonal skills with the ability to communicate with a range of technical and non-technical people.
- Ability to learn and adapt quickly to changes
- Critical thinking and analytical capabilities in troubleshooting and problem solving
- Planningorganizingand prioritizing skills
- Attention to detail
- Ability to problem solve and thinkboth logically andlaterally.
- The ability toapplygood timemanagement discipline andwork under pressure
- Client focused attitude
#LI-VU1
New Era Technology LLC. and its subsidiaries (New Era we us or our) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide this we are also committed to providing you with a positive experience on our websites and while using our products services and solutions (Solutions).
View our Privacy Policy here never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training certification equipment or any other purpose it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @. If you suspect fraudulent activity please contact us immediately at .
Required Experience:
Junior IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
