Assistance service operation manger

Date Posted:

Country:

Location:

Job Title

Assistance service operation manger

Function

Service

Reports to

Service operation manager

Level of Appointment

M3

Job Responsibilities:

accommodations may be made to enable individuals with disabilities to perform the essential functions.

Maintain an effective service system in customer Service center regularly to ensure efficient working throughout working hours.

and collect daily log and service report from technicians and gather information on faulty products and systems for necessary action.

all reports regarding service department ensure reports to error free and submit it to service operation manager as per company policy.

compliance to all service center staff regulations to ensure effective working of company.

and perform all activities in line with company procedures regarding service department.

all team members to follow established dress code maintain punctuality and cleanliness as per company directives in service facility.

facility to achieve target revenue generation by maintaining service department efficiently.

all service enquiries and procedures to ensure completion of all clients requirements.

check lists service requests contracts instructions warrantees and schedules to ensure service personnel comply with established service procedures.

Competencies:

2 Staffing

3. Customer Service

4. Strategic Planning

5. Electronics Troubleshooting

Leadership

Understanding

Maintenance

9. Teamwork

10. Job Knowledge
Job Requirements:

1. University graduate in business Engineering (electrical or mechanical) or equivalent

2. At least 5 years and above experience in managerial level in elevator and escalator business

3. High motivational and leadership skills

4. Good communication and interpersonal skills required

5. Good command of English competency

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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