Customer Care Advisor (BPO)
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Jadeer is hiring a Customer Care Advisor on behalf of one of our clients based in Egypt New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce brands the company delivers innovative technology-driven payment solutions that enhance customer purchasing power and promote a seamless shopping experience.
Job Title: Customer Care Advisor
Key Responsibilities
Handle inbound and outbound customer calls in a professional and timely manner.
Address customer inquiries related to accounts transactions payment plans and technical concerns.
Resolve complaints efficiently while ensuring compliance with company policies and service standards.
Accurately document customer interactions and update CRM systems with relevant information.
Escalate complex cases to relevant departments when necessary and follow up to ensure resolution.
Maintain high levels of customer satisfaction and achieve defined KPIs (e.g. call handling time first call resolution quality scores).
Stay updated on products services policies and ongoing promotions.
Contribute to continuous improvement initiatives by sharing customer feedback and insights.
Qualifications & Requirements
Bachelors degree in Business Administration Commerce Communications or a related field (preferred).
02 years of experience in customer service call center or contact center environments (experience in fintech banking or e-commerce is an advantage).
Excellent verbal communication skills in English and Arabic.
Strong problem-solving abilities and customer-oriented mindset.
Ability to handle high call volumes and work under pressure in a fast-paced environment.
Proficiency in using CRM systems and basic computer applications.
Flexibility to work rotational shifts including weekends and public holidays if required.
Strong interpersonal skills adaptability and a positive attitude.
If you are passionate about customer experience and eager to grow your career in a thriving fintech environment we encourage you to apply and join a team that values innovation excellence and customer satisfaction.
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Jadeer is an HR solutions company that helps businesses build high-performing teams. We connect companies with the right talent, develop effective HR strategies, manage employee relations, automate HR processes, and streamline operations.Our expert team leverages industry knowledge, t ... View more
