Technical Support Specialist III IT Full Time ONSITE

Manchester, CT - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Come work at the best place to give and receive care!

Job Description:

Who We Are:

SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse strategic and innovative focusing on patients community clinicians outcome safety and quality. Its an exciting time at SolutionHealth as we continue to advance our technology platforms.

About the Job:

The Technical Support Specialist III provides Tier III support for SolutionHealth. The position is responsible for assessing new and existing applications development of new workflows and the ability to interface with the helpdesk desktop configuration network server and storage teams at a high functional level. The specialist will be required to provide advanced level application and hardware support.

What Youll Do:

Provide IT support for the SolutionHealth end user environment
Provides resolution for escalated tickets from the helpdesk and technical support teams
Creates and maintains the knowledge base for the technical support team
Analyzes and resolved complex technical problems that arise with application and hardware used by the SolutionHealth end user community
Triages more complex technical issues and engages the appropriate support group
Works directly with vendors and contractors to ensure repairs or problems are resolved in a timely manner
Assists in the administration of the Active Directory environment
Adheres to Service Level Agreements set by SH management and clinical and fiscal teams
And more.

Who You Are:

Education: An Associates Degree or equivalent in Information Systems or related field required. A Bachelors Degree or equivalent in Information Systems or related field preferred.
Licensure/certification: COMP TIA A certification or equivalent required.
Experience: A minimum of 3-5 years experience supporting PCs in a networked environment required. 5 years experience preferably in a healthcare setting preferred.

Why Youll Love Us:

Health dental prescription and vision coverage for full-time & part-time employees
Short-term disability long-term disability and life insurance coverage
Competitive pay
Tuition Reimbursement
403(b) Retirement Savings Plan

And more!

Work Shift:

7am - 3:30pm

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation disability status veteran status or any other characteristic protected by law.

Required Experience:

Come work at the best place to give and receive care!Job Description:Who We Are:SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse strategic...