Process Improvement Supervisor
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Essential Job Functions:
Quality Assurance
- Execute and monitor applicable KPIs according to company standards;
- Perform daily monitoring of key performance indicators including: LNR Milestones POD Latency Pre-Alerts CN Timely Invoicing Timely Loss Review Unbilled Revenue Open Accruals Imbalances Data Quality Reports Other operational metrics as required;
- Collaborate with the Operations Manager to establish performance improvement plans;
- Identify trends root causes and opportunities for process improvements;
- Provide regular performance reports and recommendations.
Client Relationship Management:
- Serve as the primary escalation point for client issues;
- Ensure alignment between client expectations and operational capabilities;
- Communicate proactively with clients regarding performance issues and solutions;
- Work with Operations leadership to investigate and resolve service issues;
- Maintain strong professional relationships with clients.
Supervisory Responsabilities
- Supervise staff assigned to the Quality Assurance division;
- Provide coaching feedback and performance management;
- Support hiring onboarding and training activities as needed;
- Ensure team compliance with company policies and procedures;
Key Competencies
- Strong analytical and problem-solving skills;
- Client-focused mindset;
- Effective communication and interpersonal skills;
- Ability to manage escalations and sensitive situations;
- Leadership and team supervision;
- Process improvement orientation.
Educations and Experience
- Bachelors degree or equivalent experience;
- Experience in operations quality assurance or client relationship roles;
- Supervisory experience preferred;
- English proficiency required;
Required Experience:
Manager
Key Skills
- Business Intelligence
- Children Activity
- Business Analysis
- Corporate Sales
- ABB
- Corporate Development
About Company
Crane Worldwide Logistics provides top-class logistics solutions. Whether you're looking for Supply Chain Management, Freight Forwarding, Air Freight, Ocean Freight (FCL & LCL), Rail Freight, Trucking, Shipping, Warehousing, or Customs Brokerage, we are your nearby 3PL provider. Get a ... View more
