Practice Coordinator, Heywood Family Practice, Heywood Medical Group, 40-Hours, Days
Share
Job Location:
Gardner, KS - USA
Monthly Salary:
$ 24 - 31
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Overview
Hours: 40-Hours Days
$24.00 - $31.67
Job Summary:
Under the direction of the Sr. Practice Manager the Practice Coordinator will ensure smooth day-to-day operation meeting the expectation that patients will receive both exceptional care and exceptional service. Under the direction of the Sr. Practice Manager the Practice Coordinator supports daily operations such as staff & provider scheduling patient flow supply ordering maintain and process payroll co-payment collection and reconciliation medical records data management as well as conveying to the Sr. Practice Manager areas needing managerial involvement. This position will provide coverage for staff vacancies as needed. Serves as an immediate resource for patients intervening as needed regarding complaints related to appointments and patient flow. Works independently solving issues in a timely manner. Interact with individuals at all levels of the department and the organization.
The Practice Coordinator is an integral part of assisting the Sr. Practice Manager with implementing Heywood Healthcare initiatives participating in continuous improvement projects and coordinating work related to the clinics conjunction with Heywood Healthcare team completes an effective management team with a focus on quality patient service satisfaction quality management and cost-effective operations.
Responsibilities shall include but are not limited to: customer service answering phones arriving patients appointment scheduling insurance verification data entry and documentation referral/authorization processing scheduling of outpatient services managing daily deposits and processing incoming and outgoing correspondence including patient medical records. The incumbent must participate in customer service and patient satisfaction initiatives and must learn and perform new standards and processes as they are implemented and complete any assigned training. Adapt quickly changing priorities & needs while fostering teamwork. Monitors and ensures work is performed in conformance with established hospital & departmental policies and procedures.
See full description below.
Responsibilities
Essential Functions
- Assist as needed with registration scheduling and confirmation (billing) functions for outpatient services. Perform daily batching for clinics and facilitate prior authorizations and related billing activities.
- Ensure efficiency and productivity with respect to administrative functions of the Office Assistants.
- Along with Sr. Practice Manager interview hire train and supervise staff
Assist Sr. Practice Manager with assuring appropriate staffing and phone coverage to meet all needs. Assists with or provides coverage when staffing levels are not sufficient. - Provide hands-on support to operations functions as directed by Sr. Practice Manager to facilitate timely patient flow this spans the check-in/out process fee collection satisfaction-related opportunities.
- Support Sr. Practice Manager in implementing new initiatives as required by Heywood Healthcare and Heywood Medical Group or other regulatory entities and assist in monitoring to ensure sustainability.
- With guidance from Sr. Practice Manager assist with various elements of staff & provider scheduling for the clinics. Assist with schedule templates for all providers including cancellations changes etc.
- Maintain and process payroll
- Monitors physicians schedules daily for early detection of access issues or errors in booking.
- Understand the impact on appointment availability clinic flow ease of scheduling and impact on implemented functionality.
With input from Sr. Practice Manager track patient issues that could lead to satisfaction issues in clinics.
In conjunction with the Sr. Practice Manager contributes to staff performance evaluations.
Assists Sr. Practice Manager with allocating staff through constant monitoring of daily activities; assigns specific individuals to necessary tasks and sets priorities. - Monitor accuracy of registration scheduling and confirmation (billing) functions for outpatient services. Assists with training and orientation with respect to these functions.
- Effectively communicates with the Practice Manager (progress clarification opportunities etc.)
- Maintains records reports logs and other statistical information as required or directed (ex. Schedule Tracker/Schedule Utilization).
- Schedules and coordinates patient referrals expeditiously.
- Ensures any necessary paperwork medical records and insurance referrals are processed in advance of patient appointment whenever possible.
- Obtains necessary prior- authorizations or referrals for ordered procedures and diagnostic studies as required.
- Stays current with insurance referral and prior-authorization requirements. Assists in appeals process as directed
- Verifies insurance coverage and eligibility.
- Closes the referral loop-follows up on assigned open orders-results/consults pending.
- Attends variety of meetings conferences training and seminars as required or directed.
- Completes tasks associated with clinical inbox/ practice buckets (personal practice referral medical record and others assigned) proficiently and in a timely manner.
- Has working knowledge of our local network/preferred providers and referral simplification and utilizes this information for improved customer service and patient experience.
- Helps establish protocols and ensure completion of quality measures
- Demonstrates use of quality improvement in daily operations.
- Provide coverage when needed within the department and at other locations within Heywood Medical Group.
Statement of Other Duties
This document describes the major duties and responsibilities for this job and is not intended to be a complete list of all tasks and functions. It should be understood therefore that employees may be asked to perform job-related duties beyond those explicitly described.
Functional Demands
Physical Requirements
Exerts up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction) and handles (seizing holding grasping turning or working with hands).
Organizational Expectations
Behavioral Attributes
The following behavioral attributes are required: achievement motivation concern for order flexibility initiative self-confidence customer service oriented interpersonal effectiveness teamwork analytical thinking and information seeking.
Qualifications
Job Requirements
- High School diploma or equivalent required; Associates Degree preferred
Minimum Work Experience
- Two (2) year of experience in a medical office preferred
Required Skills
- Excellent written and verbal communication skills; Excellent customer service and communication skills
- Ability to prioritize tasks in a busy environment and have word processing skills
- General comfort level with computers/technology and ability to learn programs as needed. Knowledge of Electronic Medical Records preferred
- Preferred knowledge of medical terminology
- Must be able to work flexible shifts some evenings & weekends may be required. Reliable transportation in order to travel between locations is also required.
- Ability to maintain strict compliance with HIPAA regulations is required
Required Experience:
IC
Key Skills
- Practice Management
- Veterinary Experience
- Enterprise Architecture
- Office Manager Experience
- Enterprise Software
- Healthcare Management
- IaaS
- TOGAF
- Medical office experience
- Conflict Management
- COBIT
- Customer relationship management
About Company
About Heywood Healthcare Heywood Healthcare is an independent, community-owned healthcare system serving north central Massachusetts and southern New Hampshire, comprised of Heywood Hospital, a 134-bed acute care community-owned non-profit hospital in Gardner, MA; Athol Hospital, a 25 ... View more
